woronl2023

Hi RK a11n,

Thank you so much for your assistance and guidance in resolving this issue. After further investigation, I discovered that the Divi theme was obscuring the ability to enable the Company field in the checkout settings. Once this was addressed, the field is now displaying correctly on the checkout page.

Thank you again for your support!

Best regards,

Hello

RK a11n

(@riaanknoetze),

Thank you for your reply.

No changes were made to the checkout page. However, the customer noticed unfortunately after the shop went live that the company name field is missing. Normally, the company name (optional) should be visible in the form, and this is still expected.

The pages were created using the standard WooCommerce plugin setup process, with no additional customizations or modifications made.

How could 3rd party plugins be related to this issue? We are using WPML and a payment plugin, but the Safe Mode was also executed, and the problem persists. What could be causing this?

Best Regards,