worldtel

This is resolved. No understanding on what resolved it though. Suddenly around 1:25 PT all remaining emails (~300) completed sending.

During the issue, using the Wise Builds cURL Options plugin we were able to reproduce multiple failed/lost connections to “bridge.mailpoet.com” with a few sporadic successful connections.

So was the issue a network problem? Resource overload at MailPoet? Would be nice to have a RCA for this. We have had nothing but success with using MP until the last 24-48 hours.

We are also seening this occaisionally and are forced to resume and continously monitor the mail queue:

“Sending is paused because the following connection issue prevents MailPoet from delivering emails:?cURL error 28: Failed to connect to bridge.mailpoet.com port 443 after 5203 ms: Couldn’t connect to server“

Our distribution is around 500 at 8:00 am local time. We have been trickling along since and are about 125 now with the back-and-forth pause/resume due to the not authenticated or cURL error messages.

Hi @jarnovos,

I had previously disabled all plugins without success, but going one by one, I was able to isolate the issue as originating from the Really Simple SSL plugin. Disabling this plugin allowed the file to download.

Interestingly re-enabling the Really Simple SSL plugin does not replicate the error. Seems like some kind of caching error with the plugin’s settings. At any rate, the issue is resolved.

Thank you,
Jason R

Hi @jarnos,

Thanks for getting back to me. Yes the download.php file is located in the /wp-content/plugins/complianz-terms-conditions/

Kind regards, Jason

On further review, I was able to locate the answer here:
https://really-simple-ssl.com/disallow_file_edit-defined-set-to-false/