wooassist

@merlinsfab I suggest you setup a staging site so you can test there instead of testing on your live site. this way you can avoid breaking your live site. you can use a plugin like wp staging or similar.

@merlinsfab can you try switching to a default theme or storefront theme? also do you know if your site is cached?

@robadeedoo123 we just did a test of our plugin on the latest WordPress and woocommerce versions and it was working fine. can you please send a link to your site so I could check?

It would also be worth testing for plugin conflicts by disabling all plugins except for Woocommerce and our plugin and test again if the issue still persists.

We just want to confirm if its a false positive or if the user really did upload a malicious file. Can we send you the file for you to check, or at least let us know how we can confirm it ourselves.

@windycitycabinet thats great that that setup fits your needs. Thanks for your support!

@merlinsfab try testing for theme or plugin conflicts. here is a guide on how to do it

https://woocommerce.com/document/how-to-test-for-conflicts/

@merlinsfab

We have tested this on our end and the custom sources are being saved in the order and also included in the export
https://imgur.com/JkR4XEf
https://imgur.com/ymdA7yC

There may be a plugin or theme conflict on your end. We also tested adding in the custom source before updating but still works.

Hi @windycitycabinet, that wouldn’t quite work as the Other field is meant to be a “customer source option” by itself, and our plugin only takes one option – the one that was selected – into the DB. We would have to remap our plugin and add a “Notes”-like field for this to work. Unfortunately, it is not yet within our immediate plans for this plugin. But we will consider it as a feature to add in the future.

Hi,

Okay, so I think we need to use the image as background option since we need to be able to add text on top. We’ve been able to do that and slider works fantastic overall.

Our only concern now is the image being added as background – will that affect the load speed negatively? Will the image size get added to the css file size?

Any guidance for best practice would be appreciated. Thanks.

@mhalavo Technically, it should be possible to add a custom hook, but that requires editing the WooCommerce code directly which isn’t recommended. It would also get overwritten every time WooCommerce is updated and we aren’t even sure yet if that will resolve the issue with our plugin on your website because that doesn’t answer why the default WC hook isn’t already in your checkout page.

Since you have already done the theme test, please try to test for plugin conflicts next. Try to have just WooCommerce and our plugin enabled, deactivating all the other plugins. And let us know if the field on checkout finally shows up or not.

I assure you we understand your frustration, but it is hard to troubleshoot this without being able to look at your website backend ourselves, so we need to take it step by step.

@mhalavo I understand this is quite frustrating on your end. I assure you though that we have tested our plugin and is working properly. it is possible that something is conflicting with it, maybe a plugin or your theme. I suggest you test your site for conflicts. Here is a guide you can follow to do that https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how this goes.

@aussieles unfortunately there is no simple solution for this. the order data is stored in the database along with other posts and pages and many other post types. the best way I can advise is to export the orders using an order exporting plugin and try to work it out from there. the customer source should be in the meta data of the order.

@mhalavo I’m sorry if you feel that way but the issue here is that you dont have the default checkout page.

yo dont have to manually add a hook, the hook should be there by default. if your checkout page is blank right now it means you have not set the proper default woocommerce page setup in the backend. what you can try is use the woocommerce checkout short code, https://woocommerce.com/document/woocommerce-shortcodes/page-shortcodes/#checkout

this shortcode will display the default woocommerce checkout page. Please try this and test again.

@mhalavo try deleting everything in your checkout page and try again https://i.imgur.com/iaiMrK2.png

@mhalavo

your text version shows there is content on the checkout page though.

the best way to test this is to try using a default theme like twenty twenty-four or storefront and cehcek if our plugin will work. as long as the woocommerce hooks exist our plugin will be able to add itself on the checkout page. this is a recent check I did and our plugin is working https://i.imgur.com/rJCuzbZ.png