wolfage

@kimmyx but i wrote in my last message that ticket form on your site doesn’t work

@kimmyx Just want to be sure that my last response has been seen

@kimmyx Hi! I think i catch some errors when popup triggers disappeared once again. I tried to submit ticket on your site support but form there doesn’t work. First, it doesn’t allow me attach log file, please check attached screenshot. But even without attachment when i click on submit button nothing happens, loader circle appears and shows permanently. So only way is to continue to send it here until you will not fix the form on your site. So i have notice such strange errors in the time when popup triggers disappeared:
Let me know please if there is any way to send you full log file

[27-Jul-2024 01:20:02 UTC] WordPress database error Server shutdown in progress for query SELECT option_value FROM wp_options WHERE option_name = ‘ai1wm_backups_path’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/all-in-one-wp-migration/all-in-one-wp-migration.php’), require_once(‘/plugins/all-in-one-wp-migration/constants.php’), get_option
[27-Jul-2024 01:20:02 UTC] WordPress database error Server shutdown in progress for query SELECT option_name, option_value FROM wp_options WHERE option_name IN (‘_site_transient_wp_theme_files_patterns-475b1c10e787a9a02e90e7a1dae2c059′,’_site_transient_timeout_wp_theme_files_patterns-475b1c10e787a9a02e90e7a1dae2c059’) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, _register_theme_block_patterns, WP_Theme->get_block_patterns, WP_Theme->get_pattern_cache, get_site_transient, wp_prime_site_option_caches, wp_prime_network_option_caches, wp_prime_option_caches
[27-Jul-2024 01:20:02 UTC] WordPress database error Server shutdown in progress for query SELECT option_name, option_value FROM wp_options WHERE option_name IN (‘_transient_pum_renamed_plugins’,’_transient_timeout_pum_renamed_plugins’) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, PUM_Extensions->rename_plugins, get_transient, wp_prime_option_caches
[27-Jul-2024 01:20:02 UTC] WordPress database error Server shutdown in progress for query SELECT wp_posts.*
FROM wp_posts
WHERE 1=1 AND wp_posts.post_type = ‘acf-taxonomy’ AND ((wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘acf-disabled’))

                 ORDER BY wp_posts.menu_order ASC, wp_posts.post_title ASC
                  made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, ACF->init, do_action('acf/init'), WP_Hook->do_action, WP_Hook->apply_filters, ACF_Taxonomy->register_taxonomies, ACF_Internal_Post_Type->get_posts, ACF_Internal_Post_Type->get_raw_posts, get_posts, WP_Query->query, WP_Query->get_posts

@kimmyx Thank you for this. By the way i used php code instead Javascript to get popup triggers and send notifications about it’s status. During this our conversation this problem repeated once again and triggers disappeared again. Now i build notifications about it so will try to catch proper moment when this happens and log any errors in this moment. Hope this would help you this strange issue.

@kimmyx Ok, i understand. Maybe there is any ready functions in your plugins which allows to get triggers info for popup? I think to make cron job task which will check few times per day if triggers exist or not for popup. If they not exist it would sign that reset again and it would send me notification somewhere about this. I will be able to write this code by myself, but if could suggest what plugin’s function i could use to check if triggers for popup exist or not it would save me a lot of time. Thank you!

@kimmyx The main problem is actually not with restoring settings because it is actually task for few minutes, but problem is to notice in time that settings disappeared and popup stop to work. Is there any way to make notifications about it?

Hi @kimmyx Thanks for the quick response. So i don’t have any errors thrown from PHP (when WP_DEBUG is true), any front-end errors in dev console or server issues in Site Health tool. Information from site tool will under my message. In MISC settings everything is also unchecked. Redis is not used. For optimize/cache purpose only Autoptimize is used. Hard to say when we first notice this issue as this popup first time was created 6 years ago. Issue happened time time, maybe once in half of the year. Like not very often so it was a reason why i connected it with major updates of wordpress, but this time i just had fixed it around 1-2 weeks ago and yesterday i had noticed that settings disappeared again. Disappear only these settings from Popup Settings section which are on screenshot. By the way where plugin store this settings, in wp_option table or write them in json file?

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@patrickposner Unfortunately we were not able to fix it so we have removed static version and use ordinary wp version of the site.

@patrickposner Thank you for your answer. Using Absolute URL causes the same problem. Only once have generated me valid home page and all other times empty page with redirect to 404

@jonathanstegall So after few days of tests i could say that plugin version doesn’t have any influence on this problem and in version 2.0.3 this problem also exist. It looks for me that problem somehow connected with scheduling task because changing of “Run Schedule Every” field value force plugin to start working again. Let me know please if you have any idea how it could be fixed. But also, i want ask you if this plugin has any hook which i could use for updating “Run Schedule Every” field value with code? Maybe in that cause if i will create another cron task which will update this value regularly then it could be temporary solution of this problem. Also, i think about creating manually cron function which should run plugin function that do all stuff connected with API calls to SF, so could you let me know function should i call for this?

@jonathanstegall Thank you for quick response. So PHP version 7.4.27 (Supports 64bit values). No errors connected with cron, scheduling tasks etc. About previous plugin version, well i will try to downgrade plugin to check difference

@jonathanstegall Thank you for your help and quick responses!

@jonathanstegall ohh, looks finally i find where was a problem and fix it. So i heard third fieldmap called List, which was used very rarely, so i decide to check it and notice that there Date Field to Trigger Pull: was set to Created Date instead instead System Modstamp. I have changed it to the System Modstamp and Speakers start to appears on site. Looks like one fieldmap had bad influence on another fieldmap

@jonathanstegall ok, for wp_object_sync_sf_field_map only one difference is last field called version, for working instance it is 2.0.0 and not working has 2.0.1. Also i have removed this object_sync_for_salesforce_pull_last_sync_Speaker, but still in Api calls only this https://mill-all.my.salesforce.com/services/data/v52.0/sobjects/Online_Speaker__c/deleted/?start=2021-09-03T15:39:39Z&end=2021-09-03T15:49:20Z

@jonathanstegall It looks that it doesn’t create some special call for Speakers, because if i update Attendee for example i see a full list of calls where it call this Attendee, make query call for it etc. For Speaker nothing similar, just something like this see in log https://mill-all.my.salesforce.com/services/data