WisdmLabs

Hi There,

Thanks for writing in. We hope you are doing well.

As per the current scenario, the Reports Dashboard link is not added to the Instructor Dashboard. We do have plans of integrating them in our future updates.

Nevertheless, yes the Reports plugin can be accessed by the Instructors/Group Leaders too. Since Reports Dashboard is a page on the frontend, you can directly share the link with them so that they can get access to the Reports Dashboard via their login. Furthermore, the Instructors will only see the reports for the courses/users they are assigned to.

You can also choose to add that link to the Header menu of your website. If you wish to display this menu item only for Instructors/Group Leaders you can use the Nav Menu Roles plugin that can help you do so.

Let me know if this helps.

Looking forward to your response.

Regards

Hi There,

Thanks for writing in. We hope you are doing well.

As per the current scenario, the Reports Dashboard link is not added to the Instructor Dashboard. We do have plans of integrating them in our future updates.

Nevertheless, yes the Reports plugin can be accessed by the Instructors/Group Leaders too. Since Reports Dashboard is a page on the frontend, you can directly share the link with them so that they can get access to the Reports Dashboard via their login. Furthermore, the Instructors will only see the reports for the courses/users they are assigned to.

You can also choose to add that link to the Header menu of your website. If you wish to display this menu item only for Instructors/Group Leaders you can use the Nav Menu Roles plugin that can help you do so.

Let me know if this helps.

Looking forward to your response.

Regards

Hey @lilingg

As of now, this feature is only available in the Premium version of the plugin WISDM Product Enquiry Pro.

This is not available in the Free Version.

Hey @stuartflatt

Could you try deactivating the plugins one by one, on your site except for the mailing plugin, Product Enquiry For WooCommerce and WooCommerce? So that you can test if you are still facing the same issue.

This might be due to a minor conflict with other plugins.

Hello @drikusroux

Greetings!

Thank you for bringing this to our attention, we had users in past with a similar issue and we learned that this is caused due to theme and plugin conflict. Sharing an article below which should definitely help you resolve this issue.

Conflict is an error or malfunction caused by two parts of code giving conflicting signals. For example, Plugin A starts to malfunction due to Plugin B or vice versa. It could be alignment issues on a particular page, a feature not working properly, or may even break the page after a certain action.
Themes and plugins provide additional functionality and features — it also means more code is running on your website and the risk of incompatibility is higher.

How to understand which plugin/theme is causing the conflict?

1) First and foremost testing it on your backup or staging site is highly recommended.
Deactivating and reactivating plugins typically doesn’t cause issues, but having a good backup will save you a lot of time and energy on the rare occasion it does.
Most hosting providers offer a backup plan. If not, there are two options:
Consider Jetpack Backup
Use a Staging site – This is a clone of your production site — one that is processing orders and has visitors — where you can safely test conflicts without your live site being affected and potentially losing revenue. Most hosting providers can help with this. Or, on most hosting platforms, you can also use the WP Staging plugin to create a clone in your Dashboard.

2) Deactivate theme to check for a theme conflict: Switch to a default WordPress theme, such as Twenty Nineteen to see if the issue persists.
If no, your theme is causing the issue. You can: a) change your theme; b) contact the author of the theme and ask them to fix it.
If yes, go to the next step.

3) Deactivate plugins to check for a plugin conflict: Temporarily deactivate all plugins except Edwiser Bridge, premium extensions of Edwiser Bridge(Edwiser Bundle), and WooCommerce.
Test if the conflict still exists. How to test it, depends on what type of conflict you were experiencing. For example, If the conflict occurred while browsing your site or the Dashboard, go to the same location. Examples of this would be:
A feature not working on the product edit screen
A button not showing on the cart page

4) Determine which plugin is causing the conflict by:
reactivating them one by one
testing again after each reactivation. For process-related conflicts, this means recreating the same process over and over again.

5) Drop-ins and must-use conflict check: On some sites is a “Must-Use” and/or “Drop-ins” section in the plugins list. These cannot be deactivated by you directly, but they can be the cause of the conflict.
Some of these plugins are installed by another plugin. The function as a “helper plugin”. While doing a conflict test, deactivating those other “parent” plugins will also deactivate these ones. Also, many hosting companies use drop-in and/or must-use plugins that they pre-install on your site because it helps with their server setup.
If the conflict persists in the latter case while doing the above tests, it might be caused by a drop-in installed by your host. For example, we’ve seen conflicts caused by drop-in caching plugins. In this case, you need to contact your hosting company for help with deactivation.

6) Helpful tools that will come to help:
Option 1) Health Check is useful for debugging and requires an official default WordPress theme such as Twenty Nineteen or our own Storefront. With a few clicks, it deactivates all plugins and changes the theme while you’re logged in to that session and normal visitors to your site are unaffected. More details at: Troubleshooting with Health Check.
Option 2) Meks Quick Plugin Disabler remembers what plugins you had active when you’re done testing.

We hope this resolves the issue. If you require any further information, please contact us. Thanks!

Regards,
Dharmesh Barot
Team Edwiser

Hey @olivierfrascone

We are extremely sorry for your inconvenience. Arjun is our Product Manager for WISDM Product Enquiry Pro. The reason he asked for the reasons was to identify the issues and limitations in our plugin so that we can improve our plugin for our customers and provide them with a hassle-free experience. The question was asked for only this purpose and not to deny you the refund.

We have more than 3000 active installations and as you mentioned the plugin was buggy, we only wanted to understand if there is any immediate solution for the issue or if it was a site specific issue that could have been resolved

Customer satisfaction is of utmost importance to us and we always stand by our policies. We are extremely sorry for the delay. However, we can confirm that the refund has been completed and it should have been reflected in your account by now.

• This reply was modified 2 years, 6 months ago by WisdmLabs.

Hey @stuartflatt

Could you please let me know if you are on the latest version of the plugin? if not which version of the plugin are you using?

Hey @stuartflatt

We will discuss this with our development team and get back to you on this within the next 12 hours ??

Hello @jonatest

Greetings!

Thank you for bringing this to our attention.

We have logged the issue with our product development team for debugging.
And we will resolve the same in the next plugin update.

For more details, you may also contact us at [email protected]

Regards,
Dharmesh Barot
Team Edwiser

Hello @witsendsolutions

Greetings!

Please check the directory path below.

edwiser-bridge/includes/payments

In this folder, there are different conditions where we display the “Take this course” button.

You may assess it and custom-code the workflow as per your site requirement.

If you require any further information, please contact us.

Regards,
Dharmesh Barot
Team Edwiser

Hello @witsendsolutions

I hope you are doing well.

We have consulted internally with our product development team. To achieve the outlined workflow you will have to customize the Edwiser plugin.

We provide our plugins as is. While we can help you to configure our solution within the aptitudes of each plugin. A customization is anything that changes the way our plugins look or function relative to how we make our plugins available to you.

We will request you to approach a third-party developer to achieve the same, and if you require any directory path or shareable source code information, we will be happy to help you.

Regards,
Dharmesh Barot
Team Edwiser

Hey @marcusfuto

As of now, this feature is not available in the Free version of the plugin, however, we have this feature in our Premium Version WISDM Product Enquiry Pro.

Hey Joel,

Thanks for reaching out to us.

There are no plugin options for the WISDM Reports for LearnDash as of yet. We are currently working on Customization and other Settings as well.

As of now, as soon as you activate the plugin, a WordPress page called the Reports Dashboard will be autocreated on your site which you can access from your admin area under Pages > All Pages.

This page can be edited and you can add/remove the blocks on the page as per your liking. For more details, click here.

Let me know if you need anything else.

Hello @likemoon

I hope you are doing well.

Kindly try the following troubleshooting steps to resolve this issue.

? Please update the WordPress and Moodle Edwiser Bridge plugin to the latest plugin version that is 2.1.5.

? Ensure that manual enrollment is enabled on the Moodle site for the respective courses.

? Update Web-Service on the Moodle site ? Site Administrator ? Plugins ? Edwiser Bridge Settings ? Web Service ? Click on the button “Update Web Service”

? Thereafter, please refer to the following video to apply the manual enrollment setting on the WordPress site.

If the issue persists, you can also reach us at [email protected]

Regards,
Dharmesh Barot
Team Edwiser`

• This reply was modified 2 years, 8 months ago by WisdmLabs.

Hello @vsalgadinho

I hope you are doing well.

Yes, Edwiser Bridge Pro is compatible with multiple wordPress sites integrated with a single Moodle site.

If you still have queries, you can directly reach us at [email protected]

Regards,
Dharmesh Barot
Team Edwiser