winedrop

Hi @maybellyne , thank you for the feedback. My site has been indexed for a couple of years. I am not sure why it started doing it all of a sudden and not sure if reindexing every page on my site is the solution given that many have recently been crawled and the odd one I reindexed still has the site title at the end? I have also dropped in SERPS in the last little while.

Thank you

Hi @mateuszgbiorczyk, here is the feedback below from my server host. unfortunately the plugin does indirectly break my site and I now need a developer to try and fix it. Also worth noting that when I try the other advanced plugin settings like disabling rewrite and pass thru etc it causes the same issue as when I deactivate it.

Feedback from Server host:

Please note that the WEBP format is not officially supported by cPanel which is why there is the need for image conversion. When the images are converted with the help of the Converter for Media plugin, the resulting data is stored inside the location of the plugin folder which is “https://winedrop.co.za/wp/wp-content/plugins/themify-wc-product-filter/public/js/wpf-public.js?ver=1.3.9?net::ERR_ABORTED 404 (Not Found)”. You can refer to the same in the snapshot attached. Thus when the plugin is deactivated, the query to fetch data from the plugin folder gets denied which causes the 404 error resulting in issues with CSS and JS scripts and the white screen issue. You should either set the plugin active or check for other methods for conversion with the help of a developer. As we are not into coding and development, we can only suggest you use the GD library for WEBP support.

Thanks for the feedback @mateuszgbiorczyk. It is really strange. I have activated it again now so that you can compare the dev tools console once activated. It literally somehow impacts my entire site.

I have already contacted my host admin simultaneously to see if they can see why it is happening in the backend. If I get an answer I will update here and if you can think of a reason let me know. I also noticed that only images uploaded in the past year are detached, the older ones are mostly attached in the media library, but that isnt the major issue I dont think.

Thanks

@mateuszgbiorczyk it is deactivated now and cache is cleared. please can you let me know as soon as you have checked so that I can activate it again

I dont know, that is why I came to this thread for help ?? I am trying to find why, one thing I can see is all my images in media library are detached for some reason even though they are all still visible on site, so maybe it is why when I deactivate the plugin they do not show? Does the plugin detach them when activated by any chance?

Hi Mateusz,

Thank you for the speedy response. Please find attached – activated, then deactivated white screen, then after a minute how the site looks. I have activated it again so that the site isnt broken but really need to deactivate to run tests. thanks

Hi Stepasyuk,

I wanted to check if you received the previous message and whether there is anything that you can do to assist?

Thank you

Hi Stepasyuk,

Following our conversation, I went to WP optimise for support and they said that my theme’s developers will need to assist. However my theme’s developers are not sure how to create a hook to prevent the cookies cache on the filter and they have asked if there is any code or any document they can use on how to create the hook for the filter? Your assistance will be greatly appreciated.

Thank you

Thank you for the feedback that is helpful! I will first try and ensure that I have the correct hook set up or see if WP Optimize can assist.
Much appreciated

Hi Rogier,

Thank you for the feedback. Yes what I mean is once I stop sync and I edit the document, I then save and publish, and view the page, however once I go back into edit to add an extra line of terms, the document has reverted back to the original so I have to re-edit the entire document again before I can add another item otherwise it will be adding it to the original which will then overwrite my most recent update. So none of my edits are visible unless I go look at the revisions. However they are visible on the front end as long as I don’t edit and overwrite them by adding new terms. But I can’t keep rewriting all my terms every time I realise I have left one line out. Please let me know how to fix this. Please let me know where I can upload screenshots of my back end to illustrate what I mean. Thank you