whgandalf

Thanks for answering @welly2103

Yes, the system is up to date running WordPress 5.9

Here is the site info, Let me know if there is something else we need to check the headers sending. I removed some fields for security reasons:

### wp-core ###

version: 5.9
site_language: en_US
user_language: en_US
timezone: -05:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 12
dotorg_communication: true

### wp-themes-inactive (3) ###

Twenty Twenty: version: 1.9, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.5, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.0, author: the WordPress team, Auto-updates disabled

### wp-mu-plugins (1) ###

WP REST Cache - Must-Use Plugin: version: 2021.3.0, author: Richard Korthuis - Acato

### wp-plugins-active (14) ###

ACF to REST API: version: 3.3.2, author: Aires Gon?alves, Auto-updates disabled
Advanced Custom Fields PRO: version: 5.11.4, author: Delicious Brains, Auto-updates disabled
Contact Form 7: version: 5.5.4, author: Takayuki Miyoshi, Auto-updates disabled
Crop Thumbnails: version: 1.4.0, author: Volkmar Kantor, Auto-updates disabled
Extended Post Status: version: 1.0.18, author: Felix Welberg, Auto-updates disabled
FakerPress: version: 0.5.2, author: Gustavo Bordoni, Auto-updates disabled
Gravity Forms: version: 2.5.16.1, author: Gravity Forms, Auto-updates disabled
PublishPress Future: version: 2.7.3, author: PublishPress, Auto-updates disabled
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Auto-updates disabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled
WP-REST-API V2 Menus: version: 0.10, author: Claudio La Barbera, Auto-updates disabled
WP Fastest Cache: version: 0.9.8, author: Emre Vona, Auto-updates disabled
WP Migrate DB: version: 2.2.2, author: Delicious Brains, Auto-updates disabled
WP REST Cache: version: 2021.4.1, author: Acato, Auto-updates disabled

### wp-plugins-inactive (2) ###

Akismet Anti-Spam: version: 4.2.2, author: Automattic, Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.26

### wp-server ###

server_architecture: Linux 4.19.205-0psh2 x86_64
httpd_software: nginx
php_version: 7.4.25 64bit
php_sapi: fpm-fcgi
curl_version: 7.52.1 OpenSSL/1.0.2u
suhosin: false
imagick_availability: false
pretty_permalinks: true

### wp-constants ###

WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: not writable
wp-content: not writable
uploads: writable
plugins: not writable
themes: not writable
mu-plugins: writable

I finished doing this in my functions.php file while it is fixed

function awesome_tickets_wp_editor_fix( $settings, $editor_id ) {
    $current_user = wp_get_current_user();

    if ( $current_user->roles[0] === 'wpas_user' ) {

         $settings['tinymce']   = false;
         $settings['quicktags'] = false;
         $settings['media_buttons'] = false;
     }

     return $settings;
     }

    add_filter( 'wp_editor_settings', 'awesome_tickets_wp_editor_fix', 10, 2 );

• This reply was modified 5 years, 9 months ago by whgandalf.
• This reply was modified 5 years, 9 months ago by whgandalf.

I just played with it a little more and I found that when I disable the TinyMCE for the user posting the ticket, submit button works, I am afraid something is being loaded twice with the JS loaded, is there a way to force not to load tiny MCE from the plugin ?

Hello, I am planning to buy a full year license, but Installed the AS in my customer website and everything is ok but the same problem.

I get the next error:

It is mandatory to provide a description for your issue.

I have already reinstalled the theme multiple times cleaning the data from the database, I would love to make this work to make the customer pay for the full support afterwards?

you can test it here https://partidoconservador.com/enviar-ticket/

I checked the console an I get a.widget.extend is not a function and of course I will be happy to provide admin accounts in private

• This reply was modified 5 years, 9 months ago by whgandalf.