wfphil

Hi @shaunnybaba

For any yellow scan stage triangle with an exclamation mark means that you will have one or more scan results that matches these conditions:

https://www.wordfence.com/help/scan/#scan-stages

Hi @deborabastos

Unsubscribing from our email list will not affect our plugin’s functionality.

We have no control over the settings that you set in our plugin so alert emails from the plugin are sent to any email address that you add to the option Where to email alerts found in the General Wordfence Options section on the All Options page.

Hi @mwillsonaep

Please open a Premium support ticket using the GET HELP button on your Premium license under the LICENSES page in your account.

Hi @alexanderagarcia

That error message isn’t from our plugin so I recommend that you ask your hosting provider for assistance as they are in the best position to find out what is generating that error message.

Hi @zignar

If our plugin has been deactivated on this site then it can’t be the cause on this site. It very likely means that you have another site in the same hosting account and the Wordfence firewall on that site is now incorrectly running on this site too.

Hi @habibamki

We have a video at the bottom of the page in our guide below where we recommend that you don’t try to hide the login page as it doesn’t provide tangible security, and can also cause our plugin to malfunction, as you have discovered:

https://www.wordfence.com/help/firewall/brute-force/

Our plugin provides a full and complete brute force login attack prevention system so we recommend that you restore the correct login URL for WordPress, remove your custom blocking rule and use our guides below to fully protect the login page:

https://www.wordfence.com/help/firewall/brute-force/

https://www.wordfence.com/help/tools/two-factor-authentication/

https://www.wordfence.com/help/login-security/

Hi @andyking279

Thank you for the update.

Our CAPTCHA documentation states that it may not work on the custom login and registration pages or forms generated by a theme or other plugins as it is only designed to work on the default login and registration pages for WordPress plus the default login and registration page for WooCommerce (we provide comaptibility for this plugin as they have over 5 million users).

If it works on the default registration page for WordPress but not your custom registration page then it means that it is not compatible and you will need to ask the LMS plugin author for assistance with adding a CAPTCHA test to their form.

https://www.wordfence.com/help/login-security/#recaptcha

Hi @andyking279

Can you disable our CAPTCHA test on the Login Security >> Settings page and then see if the problem is fixed on your LMS login page please.

Hi @karlemilnikka

This has been planned for a future version of the plugin but we don’t have a timescale for when that will be.

Note that WordPress core currently requires that you use the unsafe-inline also.

I see that the login page for WordPress below has an error message “Not acceptable” so please fix that first:

https://x.classificados.com.pt/wp-login.php

Hi @portalhope

You will need to use our recommended settings below for crawlers so that the specific crawler you mentioned, and other friendly bots, don’t get blocked:

https://www.wordfence.com/help/firewall/rate-limiting/

Hi @connectalia

Firstly that isn’t our blocking message so something else is doing that blocking.

However, our plugin does allow adding a custom message to our block pages using the option Custom text shown on block pages found in the Brute Force Protection section on the All Options page.

You also generally don’t want to inform anyone how long they will be locked out for as that will inform attackers when they can resume a brute force login attack again. We recommend that you use our recommended settings below:

https://www.wordfence.com/help/firewall/brute-force/

Hi @angelagrey

Please send a message to genbiz [at] wordfence [dot] com and the threat intelligence team can send you a reply.

Hi @serafinnyc

Thank you for the update but as stated previously our plugin does not send any emails as we use the WordPress mail function to send emails, so WordPress sends our plugin related emails.

Your first avenue of investiagtion is to ask your hosting provider and/or SendGrid if they can see why all WordPress emails are not being sent as WordPress appearing to not send all email is a common problem.

Hi @asafm7

Thank you for the update and sorry this one got missed.

The email subject field will contain “Problems found on [site’s your domain name]” if the scanner has scan results to inform you of.