WFGerroald

Hey @alice1000,

Thanks for the update.

Can you please share screenshots of the errors you’re seeing in the browser console and I’ll share them with the developers for their thoughts?

https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

Please let me know.

Thanks,

Gerroald

Hey @rox32,

This is indeed odd. Please do let me know if you’d like to revisit this when you have the time.

Thanks!

Gerroald

Hey @dipaksaraf,

Thanks for the updates.

Can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your www.remarpro.com username and update this thread after you’ve sent it.

Once I receive this I’ll take a look and share this with the developers for their thoughts.

Thanks,

Gerroald

Hey @keithcreate108,

I don’t believe there’s anything else for you to do at this point. It sounds like resetting it corrected the paths and it’s now working correctly.

Please do let us know if you run into any other issues.

Thanks,

Gerroald

Hey @chesterfordgreen,

This does sound a little bizarre.

Are you able to disable all other plugins and run the test again to rule out a conflict?

Please let me know.

Thanks,

Gerroald

Hey @kertres,

Can you please try installing and configuring Wordfence in the subdirectory sites first and let me know how it goes?

https://www.wordfence.com/help/firewall/optimizing-the-firewall/#firewall-optimization-setup

Please let me know.

Thanks,

Gerroald

Hey @glhq,

Thanks for starting the new thread.

Regarding the first case, are you certain this wasn’t due to an update?

Regarding the second case, can you please share examples of the files and paths that Wordfence is flagging?

Also, can you please update Wordfence to its most current version of 7.4.8? And update WordPress to 5.4.2?

Thanks,

Gerroald

Hey @candyappledesign,

Sounds like a plan. Please do let me know what they say.

Thanks,

Gerroald

Hey @keithcreate108,

Have you recently migrated the site? If the site has been recently migrated sometimes the paths within the wordfence-waf.php can have the wrong URL path. Can you please try completely resetting Wordfence, or manually correcting the path in the wordfence-waf.php file found in your root directory and let me know if it helps with the proper path structure?

https://www.wordfence.com/help/advanced/remove-or-reset/#remove-or-reset

https://www.wordfence.com/help/firewall/troubleshooting/

Please let me know how it goes.

Thanks,

Gerroald

Hey @istria,

I’ve just spoken to a colleague about this. Can you please try switching the Firewall into Learning Mode and let me know if it helps before completely resetting Wordfence?

https://www.wordfence.com/help/firewall/learning-mode/

Please let me know what you find.

Thanks,

Gerroald

• This reply was modified 4 years, 5 months ago by WFGerroald.

Hey @kovels,

Are you still experiencing this? If so, I’ll bump the developers for their thoughts. Cn you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your www.remarpro.com username and update this thread after you’ve sent it.

Thanks,

Gerroald

Hey @mirallesdesign,

Thanks for sharing this. I’ve shared it with the Development Team for their feedback. I’ll report back here when I know more.

@bhadaway – Thanks for chiming in. I’ll report back here when I know more.

Thanks,

Gerroald

Hey @candyappledesign,

Thanks for the update.

I’d suggest reaching out to the 10Web Manager plugin author once more. It seems it is creating the user. Perhaps the person you spoke with was unaware of this functionality, I’ve definitely been guilty of this myself, it happens. However, if they reconfirm the plugin doesn’t create a user there may be a deeper-lying issue.

Please do let me know what they say.

Thanks,

Gerroald

• This reply was modified 4 years, 5 months ago by WFGerroald.

Hey @alice1000,

As a hunch, it sounds like something may be loading the JavaScript too early. But as a test, can you please switch the Firewall into Learning Mode and let me know if it helps?

https://www.wordfence.com/help/firewall/learning-mode/

Please let me know.

Thanks,

Gerroald

Hey @lcaines100,

Have you also tried switching to a WordPress default theme to rule out a theme conflict?

Do you see any errors in the browser console? If so, can you please share a screenshot?

https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

Please let me know.

Thanks,

Gerroald