wfchloe

Hi @stevejburge and @pracko,

Chloe here from Wordfence! I just wanted to reach out to apologize for this mistake – it was an error on our part. Slider, Gallery, and Carousel by MetaSlider – Responsive WordPress Slideshows was in fact patched in version 3.28.1 and due to an oversight on our part, we mistakenly remarked it as vulnerable. We’ve corrected the record so you should no longer receive a notification that the plugin is vulnerable. We’re investigating how this happened and will implement controls to prevent us from doing this again in the future.

Apologies again for the mistake! All the best,

Chloe

Hi @persist9 !

I don’t believe your site is compromised. It appears the setting “How Wordfence gets IPs” may be incorrectly configured causing most IPs to be reported as your servers IP and ultimately leading to several lockouts and incorrectly detected IPs. In order to fix this issue you will need to change the setting “How Wordfence gets IPs.” First navigate to Wordfence>Tools>Diagnostics then scroll down to “IP detection.” From there you can determine what type of IP detection method correctly reports your IP, this is going to give you the best detection method to configure Wordfence with. From there you need to go to Wordfence>Global Options>How Wordfence gets IPs and choose the correct option to correlate with what was just found in the diagnostics (make sure to save changes). You can also ensure this is the correct option that needs to be chosen by checking to see if the “Detected IPs” at the bottom matches your current IP address. Once that has been re-configured Wordfence should be able to correctly detect IPs and you should no longer get locked out due to bad guys trying to break into your site, because every IP will be reported correctly.

I hope that helps!

We recently had to update the software on our servers due to compliance which means we had to stop supporting some older SSL ciphers. What is happening here is that your site is trying to connect to Wordfence servers but failing because the connection method your server is using is too old.

What needs to be updated is curl and OpenSSL. This should be updated not only for the functionality of Wordfence and your SSL connections, but for the security of your site in general as well.

If you are not hosting the site yourself you will need to reach out to your host and ask them to update curl. You can include everything I have told you above as it may help them understand the issue.

I’m very sorry for the inconvenience and I hope your host can help you get this resolved.

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe