WeFormVoltron

I’m having this problem as well. I saw in the change log that an option was added about a month ago to solve this problem, but it’s not working for me. I’ve checked “Do not track variable products as product_group in the conversion events” but still am not able to match a product variation up to its corresponding master product in Facebook. Is that the right option?

FIXED! Has nothing to do with your plugin, or the theme, nor WordPress!

For some reason, when updating WooCommerce to version 2.2 (or whatever it was they just released), it requires the theme to be reset before it will re-activate custom shop thumbnail sizes. Strange, but a quick appearance change to the default theme, then back to my theme, fixed the problem.

THANK YOU so much for all of your patience and help. I love your plugin, and am so happy to be able to use it again. ??

Thanks so much for all your help. Before you spend any more of your time though, I will pursue a request with the theme vendor to see their thoughts on the matter. I will definitely let you know what they say when/if I get a response.

Thanks again for all your help today!

“Crop-Thumbnails will only show croped images – sizes with no crop will always be hidden.” I wonder if it has something to do with this? Maybe in 4.0 there’s a different way to make sure they all get listed?

That didn’t change anything, either. ??

I deactivated *all* plugins except Crop Thumbnails. The problem did not go away. It definitely has something to do with WordPress 4.0, as when I go back to 3.9, the problem is resolved.

If you think of anything you want me to try, please let me know. If it helps, I can tell you the plugin which does not have this problem on 4.0. Maybe there’s something different about the way to get the info in 4.0. ??

Is this what you mean?

function getImageSizes() {
global $_wp_additional_image_sizes;//array with the available image sizes
var_dump($_wp_additional_image_sizes);
var_dump(get_intermediate_image_sizes());
$tmp_sizes = get_intermediate_image_sizes();
$sizes = array();
foreach ($tmp_sizes as $s){

And here is the new option_value after the reset:

a:1:{s:9:”hide_size”;a:1:{s:4:”page”;a:4:{s:15:”portfolio-thumb”;s:1:”1″;s:16:”portfolio-widget”;s:1:”1″;s:4:”tall”;s:1:”1″;s:9:”wide_tall”;s:1:”1″;}}}

Pasted the values below.

Changed the name of the field like you asked, but it did not fix anything ??

Option_value returned:

a:4:{s:14:”hide_post_type”;a:6:{s:17:”product_variation”;s:1:”1″;s:10:”shop_order”;s:1:”1″;s:11:”shop_coupon”;s:1:”1″;s:18:”wpcf7_contact_form”;s:1:”1″;s:13:”redirect_rule”;s:1:”1″;s:7:”safecss”;s:1:”1″;}s:9:”hide_size”;a:4:{s:7:”product”;a:6:{s:11:”blog-widget”;s:1:”1″;s:15:”portfolio-thumb”;s:1:”1″;s:16:”portfolio-widget”;s:1:”1″;s:4:”wide”;s:1:”1″;s:4:”tall”;s:1:”1″;s:9:”wide_tall”;s:1:”1″;}s:17:”product_variation”;a:6:{s:11:”blog-widget”;s:1:”1″;s:15:”portfolio-thumb”;s:1:”1″;s:16:”portfolio-widget”;s:1:”1″;s:4:”wide”;s:1:”1″;s:4:”tall”;s:1:”1″;s:9:”wide_tall”;s:1:”1″;}s:10:”shop_order”;a:6:{s:11:”blog-widget”;s:1:”1″;s:15:”portfolio-thumb”;s:1:”1″;s:16:”portfolio-widget”;s:1:”1″;s:4:”wide”;s:1:”1″;s:4:”tall”;s:1:”1″;s:9:”wide_tall”;s:1:”1″;}s:11:”shop_coupon”;a:7:{s:11:”blog-widget”;s:1:”1″;s:15:”portfolio-thumb”;s:1:”1″;s:16:”portfolio-widget”;s:1:”1″;s:4:”wide”;s:1:”1″;s:7:”regular”;s:1:”1″;s:4:”tall”;s:1:”1″;s:9:”wide_tall”;s:1:”1″;}}s:8:”debug_js”;i:1;s:10:”debug_data”;i:1;}

Wonderful! Thank you! Looking forward! ??

Yes, that’s correct; the plugin functions fine for some of the thumbnails, but not all of them.

1. Done. (The thumbnails in question do not appear in the settings options lists, either, btw.)

2/3/4. No, there are not errors displayed in the JS console. I’ve also attached the Debug Output from the plugin on the page below.

Yes, I have some PHP knowledge. ??

[ Moderator note: code fixed. Please wrap code in the backtick character or use the code button. ]

---

---options---
Array
(
  [hide_post_type] => Array
    (
      [product_variation] => 1
      [shop_order] => 1
      [shop_coupon] => 1
      [wpcf7_contact_form] => 1
      [redirect_rule] => 1
      [safecss] => 1
    )

  [hide_size] => Array
    (
      [product] => Array
        (
          [blog-widget] => 1
          [portfolio-thumb] => 1
          [portfolio-widget] => 1
          [wide] => 1
          [tall] => 1
          [wide_tall] => 1
        )

      [product_variation] => Array
        (
          [blog-widget] => 1
          [portfolio-thumb] => 1
          [portfolio-widget] => 1
          [wide] => 1
          [tall] => 1
          [wide_tall] => 1
        )

      [shop_order] => Array
        (
          [blog-widget] => 1
          [portfolio-thumb] => 1
          [portfolio-widget] => 1
          [wide] => 1
          [tall] => 1
          [wide_tall] => 1
        )

      [shop_coupon] => Array
        (
          [blog-widget] => 1
          [portfolio-thumb] => 1
          [portfolio-widget] => 1
          [wide] => 1
          [regular] => 1
          [tall] => 1
          [wide_tall] => 1
        )

    )

  [debug_js] => 1
  [debug_data] => 1
)

---all_image_sizes---
Array
(
  [thumbnail] => Array
    (
      [width] => 200
      [height] => 200
      [crop] => 1
    )

  [medium] => Array
    (
      [width] => 400
      [height] => 400
      [crop] =>
    )

  [large] => Array
    (
      [width] => 960
      [height] => 650
      [crop] =>
    )

  [blog-widget] => Array
    (
      [width] => 50
      [height] => 50
      [crop] => 1
    )

  [portfolio-thumb] => Array
    (
      [width] => 600
      [height] => 403
      [crop] => 1
    )

  [portfolio-widget] => Array
    (
      [width] => 100
      [height] => 100
      [crop] => 1
    )

  [wide] => Array
    (
      [width] => 1000
      [height] => 500
      [crop] => 1
    )

  [regular] => Array
    (
      [width] => 500
      [height] => 500
      [crop] => 1
    )

  [tall] => Array
    (
      [width] => 500
      [height] => 1000
      [crop] => 1
    )

  [wide_tall] => Array
    (
      [width] => 1000
      [height] => 1000
      [crop] => 1
    )

  [shop_thumbnail] => Array
    (
      [width] => 100
      [height] => 100
      [crop] => 0
    )

  [shop_catalog] => Array
    (
      [width] => 292
      [height] => 311
      [crop] => 0
    )

  [shop_single] => Array
    (
      [width] => 600
      [height] => 630
      [crop] => 0
    )

)

---gcd-version---
my_gcd:1000
---img-postmeta---
Array
(
  [width] => 1000
  [height] => 1000
  [file] => 2014/09/iphone6-lgbt.jpg
  [sizes] => Array
    (
      [thumbnail] => Array
        (
          [file] => iphone6-lgbt-200x200.jpg
          [width] => 200
          [height] => 200
          [mime-type] => image/jpeg
        )

      [medium] => Array
        (
          [file] => iphone6-lgbt-400x400.jpg
          [width] => 400
          [height] => 400
          [mime-type] => image/jpeg
        )

      [large] => Array
        (
          [file] => iphone6-lgbt-650x650.jpg
          [width] => 650
          [height] => 650
          [mime-type] => image/jpeg
        )

      [blog-widget] => Array
        (
          [file] => iphone6-lgbt-50x50.jpg
          [width] => 50
          [height] => 50
          [mime-type] => image/jpeg
        )

      [portfolio-thumb] => Array
        (
          [file] => iphone6-lgbt-600x403.jpg
          [width] => 600
          [height] => 403
          [mime-type] => image/jpeg
        )

      [portfolio-widget] => Array
        (
          [file] => iphone6-lgbt-100x100.jpg
          [width] => 100
          [height] => 100
          [mime-type] => image/jpeg
        )

      [wide] => Array
        (
          [file] => iphone6-lgbt-1000x500.jpg
          [width] => 1000
          [height] => 500
          [mime-type] => image/jpeg
        )

      [regular] => Array
        (
          [file] => iphone6-lgbt-500x500.jpg
          [width] => 500
          [height] => 500
          [mime-type] => image/jpeg
        )

      [tall] => Array
        (
          [file] => iphone6-lgbt-500x1000.jpg
          [width] => 500
          [height] => 1000
          [mime-type] => image/jpeg
        )

      [shop_thumbnail] => Array
        (
          [file] => iphone6-lgbt-100x100.jpg
          [width] => 100
          [height] => 100
          [mime-type] => image/jpeg
        )

      [shop_catalog] => Array
        (
          [file] => iphone6-lgbt-292x292.jpg
          [width] => 292
          [height] => 292
          [mime-type] => image/jpeg
        )

      [shop_single] => Array
        (
          [file] => iphone6-lgbt-600x600.jpg
          [width] => 600
          [height] => 600
          [mime-type] => image/jpeg
        )

      [wide_tall] => Array
        (
          [file] => iphone6-lgbt-1000x1000.jpg
          [width] => 1000
          [height] => 1000
          [mime-type] => image/jpeg
        )

    )

  [image_meta] => Array
    (
      [aperture] => 0
      [credit] =>
      [camera] =>
      [caption] =>
      [created_timestamp] => 0
      [copyright] => ? Kevin Halfhill - https://wearehalfhill.com
      [focal_length] => 0
      [iso] => 0
      [shutter_speed] => 0
      [title] =>
      [orientation] => 1
    )

)

---gcd-version---
my_gcd:200
---gcd-version---
my_gcd:500

And thank you for being so quick to reply. Meanwhile, I have tried out a different cropping plugin, and the thumbnails are all accessible. I do not like that plugin though and would prefer if we can troubleshoot this one and fix it. Yours really is the best—best UI, best output, best best best!

Hello,

Those images *are* there in my uploads directory.

Hi Volkmar,

Thanks for your reply.

I don’t believe it’s the theme, because as I said, I’ve been using the plugin for a long time with the theme. The problem began as soon as I upgraded to WordPress 4.0.

No, the thumbnail sizes—which *were* there on WordPress 3.8 and 3.9—are not there anymore. They are not listed in the preferences, and they are not available .

The code being used to add the thumbnails is:

add_image_size( ‘portfolio-thumb’, 600, 403, true );
add_image_size( ‘portfolio-widget’, 100, 100, true );

Again, these thumbnails have worked fine with the plugin since June, and only disappeared when I upgraded to WordPress 4.0. The theme is the same.

Very curious to fix, as I have new products which I need to crop. ??

yes, but I need your email address.

Great. Let me know if you need anything on my end. I’m in Germany, so my timezone might be a bit easier for you? (Not sure about Japan).