webwerker

Hi @duongcuong96!

Here is the log (up to the first error):

[INFO] BackWPup 3.6.9; A project of Inpsyde GmbH
[INFO] WordPress 4.9.10 on https://www.xyz.com/
[INFO] Log Level: Debug
[INFO] BackWPup job: WeeklyBackup; DBCHECK+DBDUMP+FILE+WPPLUGIN
[INFO] Runs with user: (0)
[INFO] Cron: 0 5 * * 6; Next: Sa, 25 Mai 2019 @ 05:00
[INFO] BackWPup job started manually
[INFO] PHP ver.: 7.2.18 (64bit); cgi-fcgi; Linux
[INFO] Maximum PHP script execution time is 14400 seconds
[INFO] Script restart time is configured to 25 seconds
[INFO] MySQL ver.: 5.7.26
[INFO] Web Server: Apache
[INFO] curl ver.: 7.38.0; GnuTLS/3.3.30
[INFO] Temp folder is: /var/home/xyz_com/www/wp-content/uploads/backwpup-6c36bf-temp/
[INFO] Logfile is: /var/home/xyz_com/www/wp-content/uploads/backwpup-6c36bf-logs/backwpup_log_c08124_2019-05-21_06-31-37.html
[INFO] Backup file is: /var/home/xyz_com/www/wp-content/uploads/backwpup-6c36bf-temp/2019-05-21_06-31-37_EFWDNPYR01.tar
[21-May-2019 06:31:37] 1. Try to backup database …
[21-May-2019 06:31:37] Connected to database h27u265_xyz on mysql57c.ssl-net.net
[21-May-2019 06:31:37] Backup database table “ww_Aalb_Asin_Response” with “~54” records
[21-May-2019 06:31:37] Backup database table “ww_aiowps_events” with “~0” records
[21-May-2019 06:31:37] Backup database table “ww_aiowps_failed_logins” with “~0” records
[21-May-2019 06:31:37] Backup database table “ww_aiowps_global_meta” with “~0” records
[21-May-2019 06:31:37] Backup database table “ww_aiowps_login_activity” with “~0” records
[21-May-2019 06:31:37] Backup database table “ww_aiowps_login_lockdown” with “~0” records
[21-May-2019 06:31:37] Backup database table “ww_aiowps_permanent_block” with “~0” records
[21-May-2019 06:31:37] Backup database table “ww_bounced_email_logs” with “~129” records
[21-May-2019 06:31:38] Backup database table “ww_commentmeta” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_comments” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_content_status” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_core_status” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_flags” with “~63” records
[21-May-2019 06:31:38] Backup database table “ww_icl_languages” with “~63” records
[21-May-2019 06:31:38] Backup database table “ww_icl_languages_translations” with “~3969” records
[21-May-2019 06:31:38] Backup database table “ww_icl_locale_map” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_message_status” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_node” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_reminders” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_string_positions” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_string_status” with “~0” records
[21-May-2019 06:31:38] Backup database table “ww_icl_string_translations” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_icl_strings” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_icl_translate” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_icl_translate_job” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_icl_translation_batches” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_icl_translation_status” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_icl_translations” with “~279” records
[21-May-2019 06:31:39] Backup database table “ww_links” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_mailpoet_custom_fields” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_mailpoet_forms” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_mailpoet_log” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_mailpoet_mapping_to_external_entities” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_mailpoet_newsletter_links” with “~71” records
[21-May-2019 06:31:39] Backup database table “ww_mailpoet_newsletter_option” with “~0” records
[21-May-2019 06:31:39] Backup database table “ww_mailpoet_newsletter_option_fields” with “~13” records
[21-May-2019 06:31:40] Backup database table “ww_mailpoet_newsletter_posts” with “~0” records
[21-May-2019 06:31:40] Backup database table “ww_mailpoet_newsletter_segment” with “~46” records
[21-May-2019 06:31:40] Backup database table “ww_mailpoet_newsletter_templates” with “~97” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_newsletters” with “~28” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_scheduled_task_subscribers” with “~5001” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_scheduled_tasks” with “~32” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_segments” with “~2” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_sending_queues” with “~20” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_settings” with “~22” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_statistics_clicks” with “~89” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_statistics_forms” with “~0” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_statistics_newsletters” with “~200” records
[21-May-2019 06:31:41] Backup database table “ww_mailpoet_statistics_opens” with “~1099” records
[21-May-2019 06:31:42] Backup database table “ww_mailpoet_statistics_unsubscribes” with “~0” records
[21-May-2019 06:31:42] Backup database table “ww_mailpoet_stats_notifications” with “~0” records
[21-May-2019 06:31:42] Backup database table “ww_mailpoet_subscriber_custom_field” with “~5629” records
[21-May-2019 06:31:42] Backup database table “ww_mailpoet_subscriber_ips” with “~1” records
[21-May-2019 06:31:42] Backup database table “ww_mailpoet_subscriber_segment” with “~2211” records
[21-May-2019 06:31:42] Backup database table “ww_mailpoet_subscribers” with “~1839” records
[21-May-2019 06:31:42] Backup database table “ww_mailpoet_user_flags” with “~0” records
[21-May-2019 06:31:42] Backup database table “ww_odb_logs” with “0” records
[21-May-2019 06:31:42] Backup database table “ww_options” with “~542” records
[21-May-2019 06:31:42] Backup database table “ww_postmeta” with “~826” records
[21-May-2019 06:31:42] Backup database table “ww_posts” with “~628” records
[21-May-2019 06:31:43] Backup database table “ww_redirection_404” with “~2773” records
[21-May-2019 06:31:43] Backup database table “ww_redirection_groups” with “~2” records
[21-May-2019 06:31:43] Backup database table “ww_redirection_items” with “~15” records
[21-May-2019 06:31:43] Backup database table “ww_redirection_logs” with “~191” records
[21-May-2019 06:31:43] Backup database table “ww_revslider_css” with “~109” records
[21-May-2019 06:31:43] Backup database table “ww_revslider_layer_animations” with “~0” records
[21-May-2019 06:31:44] Backup database table “ww_revslider_navigations” with “~0” records
[21-May-2019 06:31:44] Backup database table “ww_revslider_sliders” with “~0” records
[21-May-2019 06:31:44] Backup database table “ww_revslider_slides” with “~1” records
[21-May-2019 06:31:44] Backup database table “ww_revslider_static_slides” with “~0” records
[21-May-2019 06:31:44] Backup database table “ww_term_relationships” with “~85” records
[21-May-2019 06:31:44] Backup database table “ww_term_taxonomy” with “~0” records
[21-May-2019 06:31:44] Backup database table “ww_termmeta” with “~0” records
[21-May-2019 06:31:44] Backup database table “ww_terms” with “~8” records
[21-May-2019 06:31:44] Backup database table “ww_usermeta” with “~73” records
[21-May-2019 06:31:44] Backup database table “ww_users” with “~0” records
[21-May-2019 06:31:44] Added database dump “h27u265_xyz.sql.gz” with 4,17 MB to backup file list
[21-May-2019 06:31:44] Database backup done!
[21-May-2019 06:31:44] Restart after 8 seconds.
[21-May-2019 06:31:46] 2. Try to backup database …
[21-May-2019 06:31:46] Connected to database h27u265_xyz on mysql57c.ssl-net.net
[21-May-2019 06:31:46] Added database dump “h27u265_xyz.sql.gz” with 4,17 MB to backup file list
[21-May-2019 06:31:46] Database backup done!
[21-May-2019 06:31:46] 3. Try to backup database …
[21-May-2019 06:31:46] Connected to database h27u265_xyz on mysql57c.ssl-net.net
[21-May-2019 06:31:46] Added database dump “h27u265_xyz.sql.gz” with 4,17 MB to backup file list
[21-May-2019 06:31:46] Database backup done!
[21-May-2019 06:31:46] 4. Try to backup database …
[21-May-2019 06:31:46] Connected to database h27u265_xyz on mysql57c.ssl-net.net
[21-May-2019 06:31:46] Added database dump “h27u265_xyz.sql.gz” with 4,17 MB to backup file list
[21-May-2019 06:31:46] Database backup done!
[21-May-2019 06:31:46] 5. Try to backup database …
[21-May-2019 06:31:46] Connected to database h27u265_xyz on mysql57c.ssl-net.net
[21-May-2019 06:31:46] Added database dump “h27u265_xyz.sql.gz” with 4,17 MB to backup file list
[21-May-2019 06:31:46] Database backup done!
[21-May-2019 06:31:46] ERROR: Step aborted: too many attempts!

Kind regards,
Robert

Hello Andreas,
thank you for your quick reaction!
After update to 3.6.9 the problem is still the same:

[INFO] BackWPup 3.6.9; A project of Inpsyde GmbH
[INFO] WordPress 4.9.10 on https://www.abcd.com/
[INFO] Log Level: Normal
[INFO] BackWPup job: WeeklyBackup
[INFO] Logfile is: backwpup_log_670acd_2019-05-11_08-47-03.html
[INFO] Backup file is: 2019-05-11_08-47-03_SRWDNP3D01.tar
[11-May-2019 08:47:03] 1. Try to backup database …
[11-May-2019 08:47:03] Connected to database h27u265_abcd on mysql57c.abcd.net
[11-May-2019 08:47:06] Added database dump “h27u265_ssl-net.sql.gz” with 3,30 MB to backup file list
[11-May-2019 08:47:06] Database backup done!
[11-May-2019 08:47:08] 2. Try to backup database …
[11-May-2019 08:47:08] Connected to database h27u265_abcd on mysql57c.abcd.net
[11-May-2019 08:47:08] Added database dump “h27u265_abcd.sql.gz” with 3,30 MB to backup file list
[11-May-2019 08:47:08] Database backup done!
[11-May-2019 08:47:08] 3. Try to backup database …
[11-May-2019 08:47:08] Connected to database h27u265_abcd on mysql57c.abcd.net
[11-May-2019 08:47:09] Added database dump “h27u265_abcd.sql.gz” with 3,30 MB to backup file list
[11-May-2019 08:47:09] Database backup done!
[11-May-2019 08:47:09] 4. Try to backup database …
[11-May-2019 08:47:09] Connected to database h27u265_abcd on mysql57c.abcd.net
[11-May-2019 08:47:09] Added database dump “h27u265_abcd.sql.gz” with 3,30 MB to backup file list
[11-May-2019 08:47:09] Database backup done!
[11-May-2019 08:47:09] 5. Try to backup database …
[11-May-2019 08:47:09] Connected to database h27u265_abcd on mysql57c.ssl-net.net
[11-May-2019 08:47:09] Added database dump “h27u265_abcd.sql.gz” with 3,30 MB to backup file list
[11-May-2019 08:47:09] Database backup done!
[11-May-2019 08:47:09] ERROR: Step aborted: too many attempts!

Kind regards und sch?nen Gru? aus Wien,
Robert

@duongcuong96
“Maximum number of retries” set from 3 to 5: Problem persists. Although operations seem to end sucessfully, the process is being restarted over and over
“Database backup done” —> “Try to backup database” oder and over again.

[INFO] BackWPup 3.6.6; A project of Inpsyde GmbH
[INFO] WordPress 4.9.9 on https://www.horx.com/
[INFO] Log Level: Normal
[INFO] BackWPup job: WeeklyBackup
[INFO] Logfile is: backwpup_log_6c36bf_2019-01-19_05-03-48.html
[INFO] Backup file is: 2019-01-19_05-03-48_VJWDNP6P01.tar.gz
[19-Jan-2019 05:03:48] 1. Try to backup database …
[19-Jan-2019 05:03:48] Connected to database h27u265_horx on mysql57c.ssl-net.net
[19-Jan-2019 05:03:52] Added database dump “h27u265_horx.sql.gz” with 3,08 MB to backup file list
[19-Jan-2019 05:03:52] Database backup done!
[19-Jan-2019 05:03:54] 2. Try to backup database …
[19-Jan-2019 05:03:54] Connected to database h27u265_horx on mysql57c.ssl-net.net
[19-Jan-2019 05:03:54] Added database dump “h27u265_horx.sql.gz” with 3,08 MB to backup file list
[19-Jan-2019 05:03:54] Database backup done!
[19-Jan-2019 05:03:54] 3. Try to backup database …
[19-Jan-2019 05:03:54] Connected to database h27u265_horx on mysql57c.ssl-net.net
[19-Jan-2019 05:03:54] Added database dump “h27u265_horx.sql.gz” with 3,08 MB to backup file list
[19-Jan-2019 05:03:54] Database backup done!
[19-Jan-2019 05:03:54] 4. Try to backup database …
[19-Jan-2019 05:03:54] Connected to database h27u265_horx on mysql57c.ssl-net.net
[19-Jan-2019 05:03:54] Added database dump “h27u265_horx.sql.gz” with 3,08 MB to backup file list
[19-Jan-2019 05:03:54] Database backup done!
[19-Jan-2019 05:03:54] 5. Try to backup database …
[19-Jan-2019 05:03:54] Connected to database h27u265_horx on mysql57c.ssl-net.net
[19-Jan-2019 05:03:54] Added database dump “h27u265_horx.sql.gz” with 3,08 MB to backup file list
[19-Jan-2019 05:03:54] Database backup done!
[19-Jan-2019 05:03:54] ERROR: Step aborted: too many attempts!

…

[19-Jan-2019 07:20:36] 1. Trying to check database …
[19-Jan-2019 07:20:37] Database check done!
[19-Jan-2019 07:20:37] 2. Trying to check database …
[19-Jan-2019 07:20:37] Database check done!
[19-Jan-2019 07:20:37] 3. Trying to check database …
[19-Jan-2019 07:20:37] Database check done!
[19-Jan-2019 07:20:37] 4. Trying to check database …
[19-Jan-2019 07:20:37] Database check done!
[19-Jan-2019 07:20:37] 5. Trying to check database …
[19-Jan-2019 07:20:37] Database check done!
[19-Jan-2019 07:20:37] ERROR: Step aborted: too many attempts!
[19-Jan-2019 07:20:38] One old log deleted
[19-Jan-2019 07:20:38] ERROR: Job has ended with errors in 8210

Hi @duongcuong,

NO, that does not help.
Maximum Script Execution Time was 0 seconds before, Total Execution Time has been 2.731 (!) seconds.

Then I have set the Maximum Script Execution Time to 20 seconds and started backup manually.
After a few (less than 5) minutes the status bar (within the BackWPup Plugin) displays “100% – Job complete” and above “ERROR: Step aborted: too many attempts!”

After 2hrs and 6 minutes I get an email with the Reference “[ERROR] BackWPup log 02-Jan-2019 13:46: WeeklyBackup” and the log.
But there is a backup file ” 2019-01-02_13-46-38_PFWDNP5B01.tar.gz” with 762.291KB on my FTP server.

Obviously the backup has been completed in spite of the error messages?

BackWPup is confusing me….
;-)))

Kind regards,
Robert

Dear duongcuong96,

before I update the plugin & try again I’d like to show the results of the test with UpdraftPlus:
https://www.webwerker.info/wp-content/images/2018-11-29-Backup-reports.png

Not one fault in more than one month.
Same website, same FTP-server, different backup-plugin.
UpdraftPlus delivers.

I’ll keep you posted.

Kind regards,
Robert

Dear duongcuong96,

I will try Updraft Plus for a few more days.

After that I will switch back to BackWPup and bypass the limits in FileZilla server for:
* max. connection count
* connection limit per IP

I’ll keep you posted.

Kind regards,
Robert

Hi duongcuong96,
one more info:
Same website, same FTP-server (FileZilla), but another backup-Plugin: Updraft Plus.
Backup of files & database works flawlessly.

Obviously there is (sometimes) a FTP-transfer problem with BackWPup. I really appreciate the work you are doing with BackWPup and would rather stick to it than switch to Updraft.

How can we solve the FTP-problem and how can I support?

Kind regards,
Robert

Hi @duongcuong96,
thank your for your reply!
I’ve read the link regarding Windows network drive.

BUT: Every day there are 2 backups from the same website to the same FTP-server/directory.
1. Database backup
2. File backup
The database backup NEVER failed so far. The file backup fails most of the times. As the receiving end (FileZilla, Windows Server) is always the same, I would expect the same issues with the database backup. But that NEVER fails.

Kind regards,
Robert

Hi @duongcuong96,

here are the logfiles (BackWPup and FileZilla Server):

https://www.luisemariasommer.at/downloads/2018-10-08-Logfiles.zip

Kind regards,
Robert

Problem solved!

Hi, @dongcuong96
I tried the settings of “0” and “300” for
BackWPup / Settings / Jobs / Maximum Script Execution Time – both led to “warnings”.

Now the Max.Script Execution Time is set to “25” and it works without warnings.

Thanks for the hint,
Robert