websmyth

Quick update: Vinny tirelessly troubleshooted this and, after everything, it turned out to be a WP Engine limitation. Amazing support.

If you’re reading this thread to ascertain whether to use one of UseStrict’s plugins, I’d highly recommend any of their plugins after this support experience. Thanks again!

No problem. Thanks for confirming, Ben!

Hi Chad,

Just following up in case the notification didn’t come through…I know they can be ropey on here!

Thanks,

Dave

Vinny’s gone above and beyond what I’d expect from a plugin author – thanks so much!

Hi Chad,

Thanks for writing back so quickly. Yeah, it’s a strange one!

The site uses:
BuddyPress 3.1.0
bbPress 2.6-rc-3
WP-Members 3.2.0.1
WP-Members Expirations Extension 0.9.2

Dave

Hi Vinny,

Thanks for letting me know. I’ve just emailed you directly…

Dave

Hi Vinny,

That’s great, thanks! I’ve set up an account from our staging server, so you should have received an email about that now. ??

Let me know if that doesn’t come through.

Thanks again,

Dave

Hi Vinny,

Just following up in case this went missing! I left this running and we’re still seeing the same results in the log file… Any ideas?

Thanks,

Dave

Hmmm, it seems to be producing the same response…

Hi Vinny,

Thanks for this. I added that code to functions.php and ran a test post. The result in the log file contained 14 copies of:

Full recipient list is: Array
(
    [num_recipients] => 0
    [recipients] => Array
        (
        )

)

I’m guessing that’s not right?

Thanks Vinny ??

Apologies for resurrecting this thread, but an update on this…

Checking the ‘Sending emails in the background…’ option seemed to resolve our 502 issue but unfortunately that doesn’t seem to have resolved our main issue of some users not receiving notifications.

So our current situation is that around 95% of users receive their notifications, but a couple of users (always the same ones) never do. Using the WP Mail Log plugin, we can see that the emails aren’t being sent/scheduled to these users so it’s not a spam or Mailgun issue.

The users in question have the same role as the other users that are successfully receiving their emails…very odd. Any ideas as to what could be causing this?

Thanks again,

Dave

Hi Vinny,

Thanks for such a quick response. That seems to have avoided the error – hopefully everyone will receive their emails now, too!

Dave

Hi Mike,

Thanks for such a quick reply. Removing the redirects from htaccess seems to have resolved it – amazing.

Thanks so much! I’ll note the ?wc-ajax=test for the future…

Dave

Hi Thomas,

Thanks so much for such a quick response and clear explanation. It sounds like a nightmare so we’ll work around the current limitations for the moment.

Thanks!

Dave