websitexchange

Hi Predrag @wpmudev-support1,

It occurred when the WPMU DEV dashboard was both active and inactive. When it was active, it wasn’t logged in with the WPMU DEV account.

I found it interesting that without the dashboard active, when the other WPMU DEV premium plugin (WP smush pro) was active, it said I needed to install the dashboard plugin to update the WPMU DEV plugins.

I hope that helps.

Hi Predrag @wpmudev-support1,

Thank you for replying.

I followed your advice and I think I have found the problem.

The website is one that I recently took over from another agency. The previous agency used WPMU DEV’s premium plugins and were utilising the WPMU DEV dashboard plugin.

I don’t have a WPMU DEV membership (yet). So the dashboard and premium plugins were pretty much useless for me. By disabling all plugins, and re-enabling them one-by-one, I found the when I re-enabled WP Smush Pro, it caused the issue I was having to reoccur.

I can now resolve this issue. Thanks for your help.