WebHolism

Hi @suzieisrael,

Thanks for your post and sorry to hear that you’re having problems with the latest version of the plugin. For your staging site, would you be happy to grant a temporary admin login to [email protected] and we’ll take a look at what’s happening?

Wonderful! Thanks so much for letting us know ??

Hi @ictsource,

Thanks for getting back to us so quickly.

We’ve just released a patch (version 2.0.1) which has a safety net for users on PHP versions that are older than PHP 5.4 – could you give it a try and see if that fixes the issue for you?

Hi @ictsource,

Thanks for sending through the problem file and line number. This may be to do with your PHP version – could you please confirm the exact error that you saw, and also confirm what PHP version you’re using?

The version 2.0 plugin uses code that was introduced in PHP 5.4, so if you’re on a version of PHP that’s older than PHP 5.4, then that could be the cause of the issue you’re seeing.

Look forward to hearing back from you.

Thanks for your quick response. We’ve just sent an email to you.

Thanks for letting us know @mrpatg. Version 2 introduced multi rows, so any previous version will not have the multi-row addition.

The changes should have been backwards compatible, and should only have affected users who added an additional Section with the “new-row” CSS class, unless you were already using a bespoke CSS class that you had called “new-row” prior to the plugin upgrade?

Would you be able to double check that it isn’t a caching issue by force-refreshing your page (CTRL+F5 on a PC, CMD+R on a Mac), clearing your browser cache (or testing your changes in a different browser), and refreshing/clearing the cache on any caching plugins that you may have installed on your website, or have as part of your hosting?

If you’re still seeing the issue, would you possibly be able to send us a link to your form so that we can take a quick look and try to resolve the issue for you?

Many thanks.

Hi @jayhughes,

We’ve now added multi-row support to the plugin as part of version 2.0.

For multiple rows of multiple columns, add a Standard Fields > Section with “new-row” in the Section > Appearance > Custom CSS Class field, in-between the rows of multiple columns (e.g. if you have 3 rows of multiple columns, you’ll need a “new-row” Section between rows 1 and 2, and a “new-row” Section between rows 2 and 3).

If you think of anything else that you’d like added, just let us know and we’ll see what we can do ??

What a wonderful review, thank you @chuck1982. You’ve caused some big smiles in our office today ??

Glad to hear our plugin was quick and easy to use. If there’s anything you think could be improved, just let us know and we’ll try to work it into a future release.

Thanks again!

So sorry for the delayed response @jayhughes – looks like we weren’t auto-subscribed to this support area!

Thanks so much @chuck1982 for coming to our aid in the meantime (and thank you also for your 5* review – much appreciated!) ??

@chuck1982 is absolutely right, adding an <hr> should allow you to create a second row of columns right underneath your first row of columns. We’ll look to add support for multiple rows of multi-columns in a future release, and if there’s anything else you feel is missing, just let us know and we’ll add it to our features list.

Best wishes to you both,
Sara at WebHolism

@julian.weisz and for any others using SiteGround hosting – you may experience the “ERROR: Signal 15 is sent to script!” issue if you have SuperCacher switched off.

Maybe try backing up with SuperCacher switched on and see if that resolves the error for you?

More information on SuperCacher available here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm

Hope this helps!

Hi all,

I managed to get our wonder developer to take a look and he’s made the following change which seems to have fixed the problem:

TO RESOLVE:
Modify /wp-content/plugins/pdf-print/pdf-print.php

Find the below line (roughly line 658):
if ( ! in_array( get_post_type( $post ), $pdfprnt_options_array[‘use_types_posts’] ) )

And above it add:
if (isset ($pdfprnt_options_array[‘use_types_posts’])){

Then also add a:
}
(should be line 661) after the code:
return $content;

This problem is caused by the fact that the $pdfprnt_options_array[‘use_types_posts’] command is returning a NULL value and the second parameter of in_array is expected to be an array value.

Hope this helps!

Hi BestWebSoft Support Team,

I’ve upgraded to your latest plugin version – 1.7.3 and the same problem is still occurring.

Are there any other code changes I can make to resolve this problem?

Thanks.

Hi BestWebSoft Support Team,

Thanks for your amended code update, however even after implementing the new code change, I’m still getting the same error unfortunately.

One thing I did notice: https://www.example-domain.com/wp-admin/ caused the error to trigger, however https://www.example-domain.com/wp-admin/index.php does not.

Hopefully this might be some clue into the resolution?

Many thanks,
Sara

Hi BestWebSoft Support Team,

Thanks for your response.

Yes, the error occurs when you log in to the back-end of the website, and then doesn’t appear if you navigate around the admin area. If you log out and log back in again, the error shows again (please see screenshot 1.jpg listed below).

I tried the suggested code change, but it doesn’t seem to have made any difference to the error appearing ??

Please find screenshots available here:

https://www.webholism.com/images/support/1.jpg
https://www.webholism.com/images/support/2.png
https://www.webholism.com/images/support/3.png
https://www.webholism.com/images/support/4.png

Many thanks in advance for your help.

Had the same problem with the 403 issue, and as avwebworks mentioned, Block Bad Queries is the culprit. Similarly, to avwebworks other websites hosted on the same server do not have this issue with the same plugin.

Would love to know if an update will soon be available.

Thank you for your time and thanks for the hard work in producing a generally awesome product. ??