Hello Rhett,
Thanks for responding. Yeah, so I tried the “?troubleshoot” debug and found out the notice list.
WELCOMEVIP – Eligible via manual entry.
Welcomeback – Eligible via manual entry or URL.
These 2 coupon codes must work when entered by customer on cart/checkout but it’s not being included in the calculation. It does say that the coupon was applied but same subtotal/total price.