webcodestudioz

It’s very strange that I’ve not heard from Hostgator for a week now. The last correspondence I received from them was to confirm the receipt of my admin credentials. I’d even sent them a follow-up email to which I’ve not received any response.

Generally they are quick in responding, but this time.

I had a telephonic conversation with HostGator a few minutes back. The details have been mentioned in response to your email with Ticket ID.

Yes, I confirm the receipt of your email. In fact I’ve also been receiving emails from Hostgator. They have been very actively involved in trying to resolve this issue and I really appreciate their efforts.

As of now, a telephonic conversation has been scheduled with Hostgator India for tomorrow. I will try go gather as much details as possible about the reason why this plugin was identified as malicious and update you with the same.

I’m really thankful to you for showing so much interest to help me solve this issue.

Best Regards
Imran Khan

Thanks so much for the message.

I’ve sent you a message a couple of minutes back with complete details through the link you’d suggested.

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• This reply was modified 7 years, 5 months ago by Jan Dembowski.

Thanks so much!

I’ve sent you an email just now with all details.

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• This reply was modified 7 years, 5 months ago by Jan Dembowski.

Dear Mr. Jonathan,

A very good evening to you too!

Thanks so much for your response. My website is hosted from hostgator.in (India). Will you still be able to rectify this from your end? Kindly confirm and I’ll immediately put forth and email as advised.

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• This reply was modified 7 years, 5 months ago by Jan Dembowski.

Thanks so much for the response. I’d checked with Hostgator and they suggested me to unblock Port 80. There was an error for the plugin “Calculated Fields Form”. I removed the plugin via File Manager and everything’s working fine now.

I’ll check with the plugin developer for the cause of the error as I’ll be needing that plugin for my website.

Thanks so much for the support!

• This reply was modified 7 years, 6 months ago by webcodestudioz.