wamedia100

I know the customer claimed that they used both a PC and their phone when they experienced the issue. I believe the phone was a Samsung, but I don’t know the type. I’ve had some other people test it for me locally and the only people having problems are the people who live in the same city as my client. Those who did have problems only had them randomly, not every visit they made.

I just checked that and it looks like a memory issue. Thank you for that suggestion!

So, I’m not sure what happened. In making some style tweaks for other issues, this seemed to work itself out, I’m guessing. Thank you for replying!

Is there any way to accomplish this?

Thank you so much, Joy! I went through the link you posted. Found a plugin that was triggering the error.

Thank you!

Thank you so much. I’ll pass this to the client to let them know.

I was unable to enable logging for their payment methods (which I suspect may be due to the way their store is set up). I went into one of the orders the client said came through with a declined card, though. The initial order note read “USA ePay payment failed Payment was rejected due to an error: ‘Declined Do Not Honor Card (05)’.”

The order came in as Pending and the client later changed it to Cancelled.

Thank you for your response. I spoke with my client again and they told me that these orders come through as “pending” just like customers who select “previously authorized credit card” or “check” at checkout.

There is a “Free Shipping” class created in the WooCommerce settings. Then, in the product, there is a restriction placed to disable all UPS shipping options from the item. I’m assuming there is something like this in place on the backend (since the server wouldn’t let me add the zip file for this plugin because it already exists there).

I’m not sure if removing the UPS shipping instances is what is causing this issue, or if a different solution might be needed?

There is a Shipping Class set up and labeled as Free Shipping. The product is listed under that shipping class and then there is a restriction on the product to exclude all UPS shipping method instances.

For this specific product, there is a restriction in place to disable all shipping methods.

I tried it and you’re right. It triggers nothing and either throws up an error or takes me to a blank page.

I didn’t find a solution. The ones I tried didn’t work. I’m wondering if it could be something in the theme causing a problem, since no search option/plugin works.

It was just “plugin update failed”

I think it was a PHP version issue? I finally found where to change that on the server and everything seems to be working.