walterpinem

Hi @ayildiz

Thanks for your patience and really sorry for getting back to you this late.
Please update the plugin to the latest version and once more setup the hide price in product page.
And please let me know the result.

Thank you.

Hi @bestofbonus

Thanks for your explanation.
The only reason I could think of is because in the previous version, the WhatsApp button on a single product page contained the same CSS class as the default Add to Cart button.
Since the latest version, there are now 3 selectable button positions.
Please choose a position other than the default position, then test it on your end.

Please let me know the result.

Thank you in advance.

Hi @yuliusari

Thanks for using the plugin.
Since the latest update, there are now 3 selectable button positions to choose from to show the button on a single product page.
If you’re having an issue with the previous version, you can choose Under Add to Cart Button or After Short Description as the two have different classes with Add to Cart button.
Here are the details:
1. After Add to Cart Button (Default) -> Contains the same CSS class with the default Add to Cart button as the class itself is needed to make the WhatsApp button with this position can be placed side-by-side with Add to Cart button, the size is the same. Also possesses a unique CSS class wa-order-button-after-atc
2. Under Add to Cart Button -> Possesses a unique CSS class wa-order-button-under-atc and doesn’t contain single_add_to_cart_button class.
3. After Short Description -> Posses a unique CSS class wa-order-button-shortdesc and doesn’t contain single_add_to_cart_button class.

I’m marking this topic as resolved for now.
If you face another issue or have further questions, please do not hesitate to create a new topic.
I will be happy to answer and assist you.

Thank you.

Hi @dcngibson

Thanks for using the plugin.
The option has been added into the plugin.
Please test it on your end and let me know the result.

Thanks in advance.

Hi @mantse84 @fsan2val

Thanks for your patience.
An update that should fix this issue has been deployed.
Can you confirm that it’s fixed now in your case?

Thank you in advance.

Hi @utijames

Thanks for your patience.
An update that should fix this issue has been deployed.
Can you confirm that it’s fixed now in your case?

Thank you in advance.

Hi @dannys1899

Thanks for using the plugin.

Please use the following CSS code:

.home a.wa-shop-button,
.post-type-archive a.wa-shop-button,
.related a.wa-shop-button {
margin-left: auto!important;
margin-right: auto!important;
float: none!important;
text-align: center!important;
margin: 0 auto!important;
display: flex!important;
justify-content: center!important;
align-items: center!important;
width: 50%!important;
}

Please let me know the result

Thanks in advance.

Hi @alphavarez

I will try another alternative to fix the issue in the next update.

Please be patient with me.

Thank you.

Hi @bestofbonus

Thanks for using the plugin and really sorry for the inconvenience.
Have you confirmed on your end that the Display Button option has been checked on Basic settings tab?
https://prnt.sc/vvz6k9

Also, there’s a chance that this might be the issue: https://prnt.sc/vvz83q

For a specific page, please also make sure that this setting is not checked: https://prnt.sc/vvz8uz

If nothing above seems to be the problem, please give me the link to your site to help me inspect it further.

Thanks in advance.

Hi @mantse84 & @fsan2val

Thanks for using the plugin and really sorry for the inconvenience.
I’m still inspecting this issue because some users have reported the same.
I have tested it again and again on my end, and it’s working perfectly on my iPhone up until now.
It’s mainly because if you use a cache plugin, there’s a chance that wp_is_mobile function (function used on the plugin to detect mobile devices) is not working properly (a cache plugin might blocks it), so the base URL from web.whatsapp.com (on a desktop browser) will not be redirected into api.whatsapp.com (on mobile devices) as it should.

Please be patient as the fix will be coming in the next update.

Thank you in advance.

Hi @uigauravsh

Thanks for confirming the result.
And also thanks so much for giving a nice review, it means a lot to me.

I’m marking this topic as resolved.
If you face an issue or if you have another question, please do not hesitate to open a new topic.

Thank you so much!

Hi.

Thanks for using the plugin and really sorry for the inconvenience.
I’m still inspecting this issue because some users have reported the same.
I have tested it again and again on my end, and it’s working perfectly on my iPhone up until now.
It’s mainly because if you use a cache plugin, there’s a chance that wp_is_mobile function (the function used on the plugin to detect mobile devices) is not working properly as a cache plugin might blocks it, so the base URL from web.whatsapp.com (on a desktop browser) will not be redirected into api.whatsapp.com (on mobile devices) as it should.

Please be patient as the fix will be coming in the next update.

Thank you in advance.

Hi @mohammedasjadh

Thanks so much for such a wonderful rating.

Here are the questions to your answers:
1. Actually, the plugin itself doesn’t record any data. The plugin only forwards the data which was previously collected by WooCommerce. So through the plugin, we will not know the list of customers who clicks the WhatsApp button as it’s not possible to do so.
2. I’m not sure about the “How to change the status of whatsapp orders”, which status of WhatsApp order do you mean?
3. The plugin itself only forwards the data collected by WooCommerce, so about reducing the product stock or quantity, it is handled by WooCommerce, the plugin cannot do that.
4. Thanks so much for reporting this. It’s a bug and I will fix it in the next update.
5. The order process is also handled by WooCommerce. An action can be taken by the plugin if WooCommerce has handled it. So regarding the product(s) in cart, the plugin can only forward all of its data to WhatsApp, but without passing the order process (which has to be handled by WooCommerce), the plugin can’t redirect customers to Thank You page.

I really hope that my answers can answer your questions.

Thank you in advance.

Hi @uigauravsh

Thanks for using the plugin.

Please try the following code by adding it into your child theme’s functions.php or a code snippet plugin:

function wa_order_wa_order_phone_number_checked() {
$current = get_current_screen();
if ( 'product' === $current->post_type ) {
    echo "<script>document.getElementById('_wa_order_phone_number_check').checked = true;</script>";
    }
}
add_action('admin_footer', 'wa_order_wa_order_phone_number_checked');

Let me know the result.

Thank you.

Hi.

You didn’t give me the link other than home page, so in your case, I assume that this issue https://snipboard.io/OavP3J.jpg happened on home page?
It’s working perfectly fine on my end, both on desktop and mobile (Android and iOS) devices.

The plugin itself uses dynamic WhatsApp base URLs which will automatically detect the device used (using WordPress’s default wp_is_mobile function).
E.g., if a site opened in a PC web browser, the WhatsApp base URL will be web.whatsapp.com, and on mobile, the base URL will be api.whatsapp.com.
Perhaps in your case, when you open your site on a mobile device, the WhatsApp base URL is still web.whatsapp.com, that’s why you’re having that issue.

Perhaps I will add an option when users can enforce one WhatsApp base URL regardless of what device used.

Meanwhile, if you use a caching plugin, please ensure that the configuration is working fine on mobile device. Some caching plugin configurations might prevent the wp_is_mobile to work properly.

Hope it answers your question.
Thank you.