bnfw

Hi @joanlaura404,
No problem – let me know if you need any more help with this.

Hi @joanlaura404,
Thanks for your message.

To clarify:
The ‘User Lost Password – For User’ notification is sent when a user requests a new password (or the admin send the email to the user manually).
The ‘Password Changed – For User’ notification is sent to the user, after they have changed their password successfully.

Let me know if this helps.

Hi @lucein,
In this case, it does sound like you either need to check whether the data is available at the time the notification is sent, or use another method, such as a custom shortcode or the Custom Fields add-on to add support for those shortcodes inside of the User notifications that you need.

The User Logged in – For Admin notification is a notification that is sent to the Administrators, when any user logs in. There isn’t a way to limit this to just users of the Administrator user role.

Hi @rhhridoy,
Thanks for clarifying – I understand that.

As mentioned, BNFW doens’t have support for multi-lingual sites.
I was just explaining what other users do to get around this. A multisite, where each subsite is a different language has other benefits too.

Sorry I can’t help more.

Hi @lucein,
Thanks for confirming.

Do the shortcodes work if you use them in another notification, such as New Post Published?

Hi @rhhridoy,
Thanks for your message.

BNFW doesn’t have support for multi-lingual plugins or settings unfortuantely.
I know that other users set-up a WordPress Multisite and sync the content between them, providing a translation and different set of notifications per site in the Multisite network. I’m not sure how they do this exactly but having individual sites gets around this issue.

Sorry I can’t help more.

Hi @lucein,
Thanks for your message.

This usually happens when the data is saved after the notification is sent. BNFW uses the default WordPress notification hook.

Can you tell me the name of the BNFW notification you’re using?

Hi @patrickhaond,
Glad you got it working.

Yes, that button is usually more useful on some of the other notifications but it does allow you to view formatting, etc. for each notification.

Hi @patrickhaond,
Thanks for your message.

Not all email clients pre-format URLs as clickable links.
You can create a proper link however, using the following code: <a href="[password_url]">[password_url]</a>
That should wrap the URL in a link with the same URL which should make it clickable.

Let me know if this helps.

Hi @atvrequis,
Thanks for your message.

This usually occurs when another plugin is overriding the notification you’ve created in BNFW and is using the default translation strings from the original WordPress email.
Are you using any membership or ecommerce plugins on your site? These are usually the culprits in my experience.

Hi @fedsmartsites,

Nothing has changed in the plugin as far as I’m aware that would prevent emails from being sent after a soft bounce. It’s possible the Post SMTP plugin has recently been updated and has caused this however so it may be worth testing with a version of that plugin from the time when you knew emails were being delivered successfully.
It may also be worth investigating the email account of the user who relates to the soft fail to see if this can be resolved.

Hi @fedsmartsites,
Thanks for your message.

If the notifications are being sent (as shown in the email log) but not being delivered, this points to a potential issue with email delivery.
I would recommend working through the suggestions in this help document to see if it makes any difference to email delivery: https://betternotificationsforwp.com/guides/how-to-improve-email-delivery-wordpress/

Let me know if this helps.

Hi @raminrabie,
I’m not sure what’s happening but it does sound like this is still the WooCommerce notification as BNFW can’t usually override the notifications that WooCommerce sends due to the way it overrides the WordPress default notifications.

I’d suggest installing an email log plugin that tells you which function was used to send the email.
I think WP Mail SMTP Pro has this but not 100% sure. You can try Post SMTP first though as this is free.

Let me know how you get on.

Hi @raminrabie,
Thanks for your message.

That shouldn’t happen and in my experience, is usually due to another plugin sending notifications as opposed to BNFW, especially if the plugin is no longer active or installed, as the code that sends those notifications no longer exists.
Can you tell me the names of the BNFW notifications that you set up that are still sending?

Hi @nta78,
Thanks for confirming.

I’ve now been able to identify some odd behaviour around comment moderation in BNFW which I think is what’s causing the issue.
I’ve logged a ticket internally to investigate this and will let you know how I get on in due course.