bnfw

Hi @joanlaura404 @manbearpig73
It’s most likely both of these plugins are overriding BNFW’s notificaiton and as such, it can’t override it correctly. BNFW can only override WordPress’s default notifications and not ones from plugins usually.
Both of those plugins should have separate templates or settings where you can override those notifications so it may be worth reaching out to those plugin authors to see if they can help with this notification in particular.

Hi @manbearpig73,
Are you using WordPress Multisite or just the regular single-site version of WordPress?

It’s possible another plugin, such as a membership, sign-up form, or eCommerce plugin is adding another notification that BNFW can’t override – could this be the issue in your case?

Hi @nextbracket,
Thanks for your message.

Unfortunately, it’s incredibly difficult to override the WooCommerce user emails and as such, BNFW isn’t able to do this.
Sorry I can’t help more.

Hi @samdobrow,
Thanks for your message.

The only recommendation I have is to try another plugin that offers the same/similar functionality to see if it works better with BNFW, or to integrate the functionality into your theme directly via custom code.
I don’t have any suggestions of other plugins to try unfortuantely.

Sorry I can’t help more.

Hi @samdobrow,
Thanks for your message – glad you got it working using your workaround.

Do let me know if you need anything else.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Hi @lucein,

I’m not sure how the non-BNFW shortcodes are working in the User notifications.
Can you post a link to two text files: one of the contents of the notification from the site that isn’t working, and one that is?

Hi @joanlaura404,
No problem – let me know if you need any more help with this.