Valentine

We’ve managed to fix your issue, and your site is now back to normal ??

When you tried the Zyro builder, you published the site, so the index.php of your WordPress got replaced with the index.php of the Zyro builder.

What we did was restore the default WordPress index.php and it’s working perfectly fine now.

Let me know if you need anything else.

Cheers,
Valentine

• This reply was modified 5 years, 4 months ago by Valentine. Reason: grammar
• This reply was modified 5 years, 4 months ago by Jan Dembowski.

Hey E,

That’s hard to say, this could only be figured out by testing probably. May depend on the theme as well, if the code was edited manually it will reset after update.

This article explains well: https://mhthemes.com/support/knb/lose-settings-when-updating-theme/ and this one may help as well: https://www.wpbeginner.com/wp-themes/how-to-update-a-wordpress-theme-without-losing-customization/ as it sounds like the issue you’re experiencing.

And another guide: https://codeable.io/updating-wordpress-theme-plugin-without-losing-customization/

Not 100% sure it will help, but definitely sounds like the resolution you’re looking for.

Cheers,
Valentine

@aflalex our support team informed me that your site is up and running like in the good old days ?? Let me know if that’s correct and if you need anything else!

Best,
Valentine

@aflalex our French support team is on stand-by!

Do let me know how it goes! ??

Best,
Valentine