Vishal Lohar

Any update on the new version?

The errors are fixed. Thanks

Any update on the fix?

Sure, we have a test site ready. Please let me know how can I share the details via private message.

The status of 20,000 plus orders were changed to cancelled or on hold automatically. And it didn’t stop here, status of more orders was changing automatically. Maybe 100 orders were moved to cancelled or on hold every min.

We do change status using API but this was not done by API (Confirmed using API logs).

Later, disabled all plugins and confirmed that its not a other plugin issue.

After disabling the legacy order system compatibility, all the orders stopped updating automatically. Still, the changed orders were not fixed and we had to manually fix it by running some SQL queries.

I hope this explains the entire problem.

To confirm, all the plugins except WooCommerce were disabled but still, some orders were moved to Cancelled and On Hold. Is that correct?

YES

When you say “legacy order system compatibility”, are you referring to this checkbox?

YES

The legacy order system suddenly made status updates.
I tried disabling all plugins except WooCommerce but the orders were still moved to cancelled and on hold.
So it was clear, that other plugins are not the problem.
After disabling the legacy order system compatibility, everything was fixed.
Conclusion: It was a WooCommerce Issue. Please take a look and take care of what is needed. I have disabled the legacy system on my website but others may still face such issues.
Thank you

Were the orders already paid for or pending payment? Also, are there any similarities between the orders that had this issue?

No, Orders of different order statuses like Printed, In transit, Out for delivery, and delivered were cancelled. All the orders were paid.

Could you please share more information on the API you’re using, are you using the WooCommerce API or a third-party API?

We are using the official WooCommerce API. We checked all our API logs and found that it wasn’t responsible for the change. Even if the logs didn’t catch it then too the order note is always added when the status is changed.

The orders are still getting updated so if you want to check, please let me know. We haven’t identified the problem yet.

WooCommerce Report – https://gist.github.com/YourCodeBuddy-IN/58c749a7703dfaba5f838034653a4d3a

Fatal Errors – https://gist.github.com/YourCodeBuddy-IN/8ad5448748364020815c0e19a365d083

You can access the WooCommerce report using this link – https://gist.github.com/YourCodeBuddy-IN/1b75d8bcf0f68642a05b93df411b0474

Some URLs of the CSS files changed and cache was not cleared.

So, clearing the cache or updating the page fixed it.

Although, I am not sure, why the URLs returned 404 suddenly. I will investigate it further.

Thank you for the help!

Okay,

Do you have any plans to work on WhatsApp integration?

And can you share more information on wacv_cart_item. When it fires and what information do we get when its triggered.

Thanks, It worked.

All I did was create a filter preset, add some filters and save.

Check this URL – https://bit.ly/3UyBlEd.

Filters are duplicated on the frontend too.

Hey, Any update?

I can share the staging site access if needed

Hi,

The status of the request is (canceled).