Visual Composer

What is the problem you are having? Please elaborate on the question.

Hi!

Wanted to add that this problem is solved in the latest theme version ??

I got a confirmation your order is now refunded.

Thanks for providing your ticket number. I did a quick look and I understand that you deactivated your license on the 3rd of January (prior to your subscription expiration and renewal date). What it meant that you could re-use the same license key on another website since you still have an active subscription. And because of that your subscription automatically renewed.

Imagine, a different scenario. You decided to close on the website and use the same license on another. And the moment you deactivated your license we automatically canceled your subscription. Frustrating isn’t?

Again, not trying to start any discussion here just trying to explain what happened.

I understand, that it was a human error. I will ask our team to proceed with the refund. Again, have a great day.

I wish I could do that. But I can’t even have a look at the ticket you are referring to. Please don’t get me wrong and don’t add any tone to my written words.

It looks like you don’t want to share your ticket ID so I could help. I’m sorry but this is a dead-end. Have a great day ??

Hi, please share your ticket ID I will look into this. There’s a confusion between the two products and most likely you contacted the wrong team. I will be glad to help you find the right one.

Michael

Thank you, Florian for your review. 20 sites, wow that is a lot! Keep it up!
I will pass your feedback to our team and remember we are always here to help and listen for your suggestions.

Michael

Hi,

We have proceeded with your refund as you requested. We are sorry to hear that you experienced problems we didn’t have a chance to take a look at your environment since you requested a refund so fast.

We test every release and we are confident that everything works in a clean WordPress installation.

If you will decide to try it again and will have problems – please let us know, our support team is here to help.

Thank you for updating your review and post here. I’m sure you will resolve your problem with WPB support.

Hi again, as I thought you are using a different plugin. Here you can reach the team behind that builder.

Also, I would be grateful if you will remove your rating since it doesn’t apply to Visual Composer Website Builder.

P.S. Here you can learn more about the differences between the two products.

Hi, Visual Composer Website Builder automatically detects when the URL is changed and provides you with the option to run a “reset” that fix all URL for you. You can run reset manually too. Please see our help: https://visualcomposer.com/help/settings/reset/

If you still have problems and have licenses with us, I invite you to open a ticket with our support team: https://visualcomposer.com/support/

Thank you! Yes indeed, the best time to start a new project is now! ??

Vielen Dank! Thank you for using our builder! We will do our best to keep it up with your high expectations.

Thank you! We are agile and try to ship new updates to our users as fast as possible ??

Thanks for using our product!