vinitabansal

Thanks for your prompt response.

>> From what I gather, with the site’s current setup, the new checkout experience does not appear while testing with a test/staging site. It all works as expected with the old experience, though. Am I getting this?

That’s correct.

I have checked all plugins. Everything is up to date and compatible. Also, there aren’t any errors.

>> changelogs mention compatibility with the new checkout experience, or otherwise?

How do I check this? I have checked woocommerce status logs as well as system report and nothing is showing incompatible there.

Thanks,

Vinita

Thank you. Please keep me posted when the issue is fixed.

Hi Mia,

Just wanted to update that I have upgraded to the latest version again and everything is working fine now.

One request: In the last version, download link was removed from order component and added to order download component. We were using order component in our emails and this change broke the functionality (customers stopped getting download links for products they purchased). Kindly note: order download option did not exist in the previous versions.

Ideally, functionality should be made backwards compatible.

Thanks for all your help,

Vinita

Thank you Mia. I am going to test it this week and get back to you to confirm.

Hi,

Please clarify the following:

1. Is there a way to disable product expiry information? All my products are available for lifetime.
2. Does product column refer to name of the product and download column refers to the link to download the product?
3. Even when product hyperlinks option is off under settings, it keeps showing hyperlink for name under product column. Please confirm this.

Thanks,

Vinita

Hi,

Order item download option isn’t showing in the previous version. 3.4.2 only shows order_download option.

Also, please check the link you have shared. It’s about some login page.

Thanks,

Vinita

Thanks for your prompt reply. Is “order item download” a new element introduced in the latest update that didn’t exist earlier?

Also, please clarify if order item download has all the functionality of order item with additional download link.

Thanks,

Vinita

It’s working with OIDC. Thank you.

Group 26 probably works because I created items in the same order in which they need to be listed.

For 331, I created items and then reordered them.

I am not using the short code directly. FAQs are added by selecting the woocommerce product. Please see the screenshot below: https://ibb.co/fXqkJ3J

@khungate, I haven’t been able to make those changes yet. I’ll do them and update this thread with my findings.

Please refer these screenshots. I am facing issue with 331.

https://ibb.co/6Pxwt1g

https://ibb.co/313Jq8c

Thanks,

Vinita

Thanks @essekia. Please confirm on the thread once it’s fixed so that I can check and verify it.

Thanks @ryanhungate. I’ll do these changes probably next week and report back.

I will also search inside other plugin’s codebases to see if this message shows up in any of the files.

Thanks for your support so far.

@ryanhungate, here are my observations:

1. The issue doesn’t happen when I am logged in as an admin.
2. It occurs every time on the first hit when tried in incognito mode. Page loads fine when refreshed.

Customers don’t hit the url with parameters. So, it works for them.

I need the url with parameters to work fine for syncing my products to Google Merchant Center.

Thanks,

Vinita

Appreciate your response Khungate. The approach to activate/deactivate plugin is bruteforce and very time consuming.

Since the issue is happening with only 1 product out of 16 products I have in my store, I want to explore other ways to solve this problem.

Can you please help me understand when is this error message thrown by the plugin? It might help me identify the root cause of the issue. I am a dev myself. So, you can share technical details. Look forward to your response.

Thanks,

Vinita