vincedanks

I sent the hosting provider (HostPapa) your response and they kindly resolved the problem for me.

Thanks again,

Vince

Excellent, thanks Shameem…I shall contact the hosting provider and report back.

Hi Zubair,

Update as promised…

HostPapa’s support team resolved the problme…this is the email they sent me:

The issue was related to the DB prefix not being in lower case in the wp-config.php file and DB tables were using the lower case version.

It has been fixed now so the prefix is set as lower case in wp-config.php and is now consistent.

The error on the WooCommerce plugin should be resolved now, as the DB table now exists in the expected lowercase.

Please recheck and let us know if any issues persist.

All is good now…thanks again for your help.

Cheers,

Vince

Thanks Shameem, this is really useful…

HostPapa have told me that I do have privileges but if I go back to them with this information hopefully they should be able to sort it out…

I’ll post an update when I’ve contacted them.

Thanks again,

Vince

Sharing the error message with the host was the first thing I did…and they said to get in touch with you.

The version I’m using is: 9.1.4

I also have the WooCommerce.com Update Manager installed.

Doing a Google search, I came a cross a few people saying it was something to do with database entires not being in lowercase?…doesn’t mean anything to me but wondered if that might mean anything to you?

Hi,

Thanks for responding…

It’s a live web host (HostPapa)

no problem…and thank you…

https://kinsellagibbs.com/

Password: tony

Excellent, thanks Bill…