vinaynagd

Hi Team,

Despite several follow-ups by email, I am not getting a revert. It has been more than a month.

If it is not possible for you guys to rectify your plugin services let me know do not let me hang in the middle like that. I was thinking to upgrade to the premium plugin but looking at the support rate I may not.

Does your team understands priority.? My business is affected because of that and I am having a word with my Lawyer with regards to this.

Just see this thread is already over a month old. Apart from that no response to E-mails despite several Follow ups. Is this really how you should be giving customer support.?

It is still getting stuck at 91% even after following everything. Kindly look into this as soon as possible, as restoring the sites in coming days is very important for me. I have sent the live log on e-mail. Kindly take this now on priority please.

Thank You

Hi,

Do you have any update.? My websites are down and hence my business.

Can we please expedite the process a little.?

Thank You,

Vinay Nagdewai

I have replied back.

I have sent you the email. Kindly refer that.

Also There are multiple websites for which I need to create newer versions of the files. kindly assist as soon as possible.

Thank You

I tried uploading it after changing all the settings. It says then upload failed invalid backup file. I am pretty sure that is not the case, since the same file was used last time, it is just backup file which is created from the previous version of the plugin.

I request you to please kindly provide me with resolution for this asap. If you want, I can send all the backup files which I have in the zip format.

The Debug Code is BMI-HM9WSAPD-11574

Please Help asap.

Thanks

Hello,

I have sent you an E-mail. I am also mentioning over here.

The URLs are not working which you provided earlier. Because of my hosting company issue, I had to migrate the?websites?again. ??

I know this is not good, but can you please send me updated URLs for the same, as I cannot restore it with the URL’s you mentioned above.

I know it is a lot of work, but can you please do it one last time? I would officially download and save the backups in my server just in case.

I really hope you could help me one last time with this.

Sincerely,

Vinay Nagdewani

Hi @iclyde

Do you have any update for the above.? Business operations are being affected as the websites are down.

Hoping to receive the emails with newer versions of backup as soon as possible.!!

Hi @iclyde

I have sent the e-mail to the following E-mail address.

I have sent in all total 10 website backups for which I need to turn them into newer versions.

I would need them asap as I am relaunching everything.

What would you suggest me to do in future to avoid these, if taking constant backups are not an option.?

Thank You,
Vinay