Vikash Kumar

Thank you very much @anthonybarro for sharing.
Just saved couple of hours of troubleshooting time and effort.

Thanks @alexmustin Your reply helped me to save my precious 2 hours.
This is indeed strange, how a profile field is hooked with editing options.

If your host is suspecting that your backups are infected then It’s certainly not beneficial to do a restore once again.

You may try the fixes sterndata is suggesting and if they’re not working then the only option is to do a fresh blank install of WordPress and then manually restore plugins, themes and uploads folder data into the respective folders of new install.

You will also need to replace the database file from your backup to the new install.

Best Regards,
Vikash

I agree with sterndata,
A fresh install is always better than fixing this one if it’s a new installation anyway.

Best Regards,
Vikash

Hi,

First, try to confirm that the images/media files are there inside wp-content/uploads folder of your WordPress installation.

If they’re there and still now loading then please check the permissions of this folder of parent folders with FTP access or cPanel of hosting access.
They must be 755 in most cases.

You may also ask your web-host to check the permissions for you.

Best Regards,
Vikash

Hi Barry,

It seems the issue has been resolved by you.

if yes, we would love if you would mark this topic as resolved in the right hand sidebar. This helps our volunteers find the topics that still need attention and more people will get helped, possibly like you did.

Best Regards,
Vikash

Hi,

Will you be able to try few things to locate the exact issue?

1) Try installing a new WordPress installation in the same web-hosting server and see if the problem persists.
2) Try disabling all plugins.
3) Try to change the theme to a default theme “e.g. Twenty fifteen or Sixteen”

Please post the results here, which I believe will help us to understand the issue in a better way.

Regards,
Vikash