Ryan Parent

Hey Pete,

Please try the most recent version of our video recorder plugin that we just launched a couple days ago and let me know if this resolves the issue.

Thanks for letting me know that this issue is resolved. We have added a percentage to the upload bar so users with large videos to upload won’t think its frozen.

See my reply to your previous response to this topic.

Thanks

Oh sorry everyone. I thought this was a post for our plugin. Im not sure why I ended up here trying to reply to support requests for our plugin. Anyways you can manually delete a plugin from the root plugin folder on your hosting server.

Hey this sounds like an issue with your WordPress install or a plugin conflict. You can always go to the root folder on your hosting. Go into the plugins folder and manually delete the Video Recorder file this will remove the plugin.

I suggest trying the newest version of our web-based video recorder plugin that we just released a few days ago.

Thanks and have a great day!

Please see my reply to your last post. Thanks and have a wonderful day!

Hey we just launched an update to our plugin that is now available. Please test and let me know if you have any issues.

Hey haven’t gotten our https certification yet. We’re working on that right now. I will keep you posted when its live. Another option is to use our free branded video recorder landing pages available at https://vidrack.me You can see a demo page a https://vidrack.me/startupfest

Thanks for your patience as we implement this.

Hey please try to download our most recent version and let me know if that solves the issues?

Thanks for reporting these issues!

Hey so there are two products. One is our WordPress plugin which is all self contained. The other is Vidrack 1.0 which is what the code <camera id=’vidrack.camera’> is from.

If you have wordpress you can ignore that code and just use the short code that is provided by the plugin.

These are the only codes you will need if you’re using the wordpress plugin:
Add shortcode [record_video]
Align to the right: [record_video align=”right”]
Align to the center: [record_video align=”center”]
Align to the left: [record_video align=”left”]

Once you install the plugin these short codes can be placed on any page or post IN THE TEXT AREA ONLY to create the video record button. All your videos will appear in the admin panel of your wordpress site.

If you still have problems please email me at [email protected] or call 1-800-303-7803

Also if you still have trouble place the url you have the shortcode on here?

Hope this helps!

Ryan

Hey we had to do an update that caused it to temporarily stop working on desktop. It should be working fine now. Please try and let me know. Sorry for the troubles. If there is anything I can do to help further let me know. Have a great weekend!

Hey thanks trying out our plugin.

There are some mobile devices that are experiencing some issues. Mainly some samsung models.

Most mobile devices should work no problem and we’re working hard to get the rest resolved.

For video hosting right now we offer you the original video files to download. At that point it would be up to the user to decide where they want to host the videos. Our product is just to help people capture the videos from website visitors.

There are a number of solutions that can be used to host your videos privately.

If you need specific customization of our plugin please send me an email to [email protected] and Ill see what we can offer.

Have a great day!

Ryan Parent
Co-Founder of Vidrack
https://vidrack.com
1-800-303-7803