Ryan Parent

Hey thanks for sending this. Yes we would like to do that at some point. For now people have to click the record button.

We could create this feature for you as a customization. You could signup at vidrack.com/enterprise if you’re interested.

Stay tuned!

Hey Im sorry for the slow reply on this issue. You will be getting all your videos. There is a small bug in your version of the plugin that sometimes a blank video shows up in the admin panel that isn’t a video. It happens when a user hits submit twice sometimes or if the users internet connection fails. You won’t lose any videos tho.

Hey right now you will have to put it manually on youtube.

We are going to offer a premium version of our plugin that will allow push to youtube. It will be available at https://vidrack.com/plans

Also we will have BuddyPress integration coming soon.

Thanks

We’re having our developer look deeper into this issue. Please stay tuned for a solution.

Hey could you please confirm if this issue is resolved? Thanks and Id be happy to help if not.

Hey could you please message me an example of the file name before and after so I can investigate?

Thanks

Ryan

Hey we have updated our system and this issue should be resolved now. Please check and let me know.

Hey if I missed your call and still want to discuss please message me a number I can call you on and I’ll call you. I was out of the country when you tried to contact me last time.

Thanks

This sounds like either a theme conflict or plugin conflict.

I will forward this info to our developer before our next update.

You can use our embeddable video recorder web application in the meantime.

Please go to vidrack.com/embed for more info

Hey please retry. We had a temporary folder on our server fill up and cause some issues. We have cleared it and written a script that will auto clear it in the future so this doesn’t happen again.

Please retest and let me know if you still have any issues.

Sorry for the trouble!

Ryan

Hey please call me at 613-266-5352 when you get a chance and we’ll talk about it.

Thanks

Ryan

Hey I’m really sorry for the delayed response. We have been swamped with customization requests. We’ve just started clearing things up. Are you still in need of customization?

Sometimes positioning the plugin in sidebars can cause issues. Especially if other plugins are involved.
We recommend placing our plugin in a page or post. Have you tried in a page or post body?

Hey sometimes an Ajax error is caused by a connectivity issue. Also older devices, old mobile operating systems and strange browsers can cause issues. Please read https://vidrack.com/fix

Which device and browser are you using?

Hey its coming soon. Our next update will attach emails to videos file names.

Do you need more functionality that this?

We can offer customizations for between $500-$1000

Thanks and have a great day!