Ryan Parent

We’re very sorry for the inconvenience. We have been working hard to launch our WebRTC recorder. Please give us another shot!

You can reach me at [email protected] anytime.

Thanks for your patience!

Ryan

Hey we are back up and running! We’re sorry for the inconvenience. Please give our software another shot! We have added a WebRTC recorder. Let me know if you need any help. You can message me anytime at [email protected]

Hey we have been making some major updates to our software. We will be launching a new version later this week that should resolve these issues. Sorry for the inconvenience.

Ryan

Hey Jarryd,

Thanks a lot for sending this! I have forwarded it to our developers and we will include this in our next update. Really appreciate it!

Stay tuned for our next update!

Hey I am very sorry for taking so long to reply. We have been going through some transitions and have gotten behind in our support. We will be more attentive moving forward. Could you please update to the newest version of Vidrack Video Recorder WordPress Plugin and let us know if this problem persists?

Hey thanks for reporting this issue. We are looking into it and should have it resolved in our next update.

We did launch an update since you have reported this. Could you test the update and see if it works?

Hey right now you would have to share the video with them. By pushing the video to youtube and embedding or sharing the link manually.

We are building a way for videos to be automatically displayed in our new product Vidrack Elite.

Sorry for the delay replying I was away on vacation when we launched an update so I got backlogged with support requests.

Yes our plugin doesn’t work well with some caching and site optimization plugins. You can try a different speed plugin or try making the URL’s that our video recorder is on not be cached.

Please let us know on this thread if you find a resolution so we can pass it along to our other users.

Ok let us know along the way if you require any assistance getting our Video Recorder going.

Hey to right now the data captured isn’t pushed automatically to Youtube with your video submission. We are building Vidrack Elite which will have video hosting capabilities. And soon after we will add Video SEO features that will allow users to upload tags, description and title to the videos.

For now you will have to do this manually. We are working towards a better solution.

Thanks for using Vidrack!

Ryan

Right now you would need to push your videos to youtube and embed them on your site. We are launching Vidrack Elite in the next month or so that will allow users to auto post videos to their site. We are also launching a web-RTC version of our video recorder.

Hey what was causing the issue?

Thanks for letting us know!

Sometimes visual editor plugins or caching plugins can cause issues with Vidrack’s Video Recorder WordPress Plugin

Hey I am sorry for your troubles! I was away on vacation when we launched an update so I was offline for a couple weeks. Since we are only a company of 3 people we got behind in support requests. We are catching up now and will be more responsive moving forward.

Did you have a specific issue when trying our plugin?

Hey Im really sorry for your experience. What happened is I went away on vacation right when we launched an update. Since we are a company of only 3 people we couldn’t keep up with the support requests and got behind. We are catching up now and will happily walk you through resolving your issues. You can reach me directly at 613-266-5352 to my mobile phone or email [email protected] with reminding me who you are so I can look up your request and I will work on it top priority.

Also we can offer you a full refund for Vidrack Pro if you arn’t satisfied.

These issues are always caused by plugin conflicts or theme conflicts. We need to determine if its a plugin or theme first by process of elimination.

Please let me know what I can do to help?

Thanks

Ryan

Hey sorry for the trouble. Here is a link to a YouTube video explaining how to connect Vidrack Pro to YouTube.

https://youtu.be/4rtD45wsR_A

This should help. Let me know if you have any troubles.

Ryan