Victor Zarranz

Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. ??

Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. ??

Hi @varesanodotfr!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue by removing France, Metropolitan.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

Glad to know it’s solved! Thanks for letting us know about it. I’ll go ahead and close this thread.

Best,
Victor

Hi @karen0mw!

Thanks for getting in touch! Let me help you with that issue.

First, please update to the latest version of our plugin 4.5.12.1 as it may include fixes related to this issue.

If you still have issues after that, you should go through a set of troubleshooting steps described in our testing for conflicts guide.

If you see no difference while testing for conflicts, we’ll need to go through some deeper troubleshooting, for which we’ll need you to send us a copy of your system information by following this guide

Let us know how that goes!

Best,
Victor

Hi @obiimobi! ??

We can’t reproduce the issue you’re having on our side, so it could be related to a theme or plugin conflict. To find out about this, you should follow the steps provided in our Testing for Conflicts guide.

If you don’t want to disrupt your live site, you could set up a staging/dev site and make those tests.

Let us know how that goes.

Best,
Victor

Hi @aaronsmyser!

Thanks for following up with this! ??

That seems like a good approach to achieve what you’re looking for. As a side note, you could make use of the shortcodes that WooCommerce provides to embed a product into an event (https://docs.woocommerce.com/document/woocommerce-shortcodes/)

I hope that helps. Let us know how that goes and if you have other questions.

Best,
Victor

Hi @vermehrt!

I don’t see you are using Image Widget at that site. I can see some widgets but they are not from our plugin.

Do you still need help for an image widget in another site?

Let us know and we’d be happy to take a look and see if we can help you out.

Best,
Victor

Hello @onetrev!

Just wanted to share with you that a new maintenance release (for the Week of 24 July 2017) is out, including a fix for this issue ??

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-24-july-2017/

Please update the plugin and let us know if the fix works for your site.

Best,
Victor

Hello @retourdescene ??

Are you trying to create past events? You can do this by changing the event start date for any other date you’d like. There is no limit into how far in the past an event can be.

Is that what you’re looking for? Let us know about it.

Best,
Victor

Hello @tradinghub,

I’m sorry you are experiencing problems using our plugin.

Let me try to help you with that.

We do feature RSVP emails as stated here, so the users who confirm the RSVP for an event should be receiving an email confirmation for it.

They should also be able to edit their RSVP, but only if you Require users to log in before they RSVP. You’ll find this setting under Events > Settings > Tickets tab and under Login requirements.

Are any of these functionalities not working for you? Let us know so we can further assist you in finding the source of the problem.

Regarding the “No admin email” or “No RSVP landing page” I’m not really sure what you mean by this. Is there any functionality our plugin state to have but doesn’t work?

On the other hand, if you have an idea for a new functionality for our plugin we’d love to hear about it. You can even post it in our User Voice here so others can vote for it.

Best,
Victor

Hello There!

I’m sorry you are having that issue ??

It sounds like there is some kind of error when trying to RSVP.

First, to make sure it’s not a plugin or theme conflict, you should go through the Testing for Conflicts guide and see if anything changes?

If that doesn’t change anything, then please enable?WP_DEBUG and?WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content?directory.

After that,?try?the RSVP a few times where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot?the problem from there.

Let us know how that goes.

Best,
Victor

Hi There!

You can post that question in the pre-sales forum.

That’s where we answer all pre-sales questions regarding our premium plugins.

Thanks! ??
Victor

Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. ??

Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. ??