Hannah West Design

Thanks, just submitted the email support request.

• This reply was modified 2 weeks, 2 days ago by Hannah West Design. Reason: misspelling

The code snippets in use only rename the product description tab and remove the sidebar and product addons headings in WooCommerce.

• This reply was modified 2 weeks, 2 days ago by Hannah West Design.

No, I have not.

Here is the new test: https://pastebin.ubuntu.com/p/nsQg24TxgP/

Thank you for your help.

Thank you! Please stay available until I complete the new test. It’s hard waiting a whole day for your responses when my client is getting impatient for answers. I’m not sure what these test results should look like…

• This reply was modified 2 weeks, 3 days ago by Hannah West Design.

Yes, I did. I’ll go through it again step by step as I follow your instructions:

go to toolbox -> debug settings -> set debug to ON – Done

debug level to advance – Done

debug include URI (I see a field labeled “debug include uri”) add test – Done

then go to toolbox -.> log view -> clean up any existing (Didn’t see this option this time, so clicked [B] Purge Log. There were a few lines left over so I clicked [D] Clear Logs, which erased the remaining lines. Now all there is on the Log View tab page are: LiteSpeed Logs heading with 4 buttons: Debug Log, Purge Log, Crawler Log and Clear Logs, the a heading Purge Logs and button Clear Logs

then test it as https://domain.com/?test

running PageSpeed test for https://t3greenhousesupply.com/?test and hoping we get a poor result this time…good, the performance score was only 34.

then share the log /wp-content/litespeed/debug/debug________.log It definitely looks different this time. Checking host for log name…litespeed>debug>debugf06f45c90929784f.log

Pasted the log contents to https://pastebin.ubuntu.com/p/TS6ckMXm7D/

I hope this one works better for you. Thank you so much for your help.

I can’t get the security plugin to let me view it so I’m sure it won’t show it to you. I’ve copied it to PasteBin. I apologize if there might be a test included that was for t3greenhousesupply.com/test rather than /?test.:

https://pastebin.ubuntu.com/p/wDhgHDnfQQ/

Thank you, I’ll do that now and get the info to you soon.

I just found them! Clicking the little “up arrow” in a desperate attempt to get them above the Product Description field that I NEVER use actually moved them to the bottom of the sidebar! I was able to drag/drop them back into the main column, so I’m good to go again. I wish you would make the main Product Description window movable.

• This reply was modified 2 months, 3 weeks ago by Hannah West Design. Reason: in order to check the Reply and Marke as resolved checkbox

Thanks, Stef, but those options are actually still checked though the modules are not displaying.

I had a number of support people working on this to help us and one of them just went above and beyong to figure this out, even though her plugin was not involved with the issue. She was able to determine that is was the OHWO Form Connector plugin that was the culprit. Sure enough, forms are submitted successfully when that plugin is deactivated. Just thought this might be helpful to you in the future.

Hi Ralden, thanks so much. I have checked these settings and they are all correct. Optimize Email Sending is NOT checked.

Thank you, but I’ve already switched to a different plugin that doesn’t depend on any connection to GA (or any other type of account) and is GDPR compliant.

I am having the same issue on a client’s website. We set up a form for workshop registrations. While there was one successful submission a few days ago, my client did not receive it, and I just submitted a test of the form, and it was not recorded in the Submissions list. His workshop comes up in a couple of weeks, so we need help very soon.

Just thought you might like to know that in the end the culprit was found to be the Ecwid shopping cart, a vestige from before WooCommerce was installed. Disabling that plugin resolved the issue.