Veronique

Hi there,

Thank you so much for getting in touch with us.

Unfortunately, the link provided loads a 404 error: page not found.

Are you seeing any errors on your side?

You are also able to check for any API or JS errors by opening up your Console area (press F12 and go to ‘Console’).

If you do see any issues/conflicts, kindly send us a screenshot to https://www.wpgmaps.com/contact-us so that we can assist further and get this sorted for you asap! ??

Hi there Kitka,

Thank you so much for getting in touch with us.

Unfortunately, this is not possible at this stage in time.

So sorry for the inconvenience caused.

Hi there,

Thank you so much for getting in touch with us.

The API changes introduced by Google Maps boils down to two things:

1. Google Maps will be grouping their APIs into 3 main products-Maps, Routes and Places.
2. Their Standard and Premium plans will be combined into one pay-as-you go pricing plan.

On this plan mention, users will get up to 28 000 map requests per month and 40 000 direction calls per month, free of charge.

The only thing required from existing users, is to add a credit card to their Google Console account if they haven’t done so already.

Unfortunately, the changes introduces are completely out of our control.

However, we will be implementing an Open Street Maps integration for the users that would like an alternative solution to Google Maps.

I hope this helps? ??

• This reply was modified 6 years, 10 months ago by Veronique.

Hi there,

Thank you so much for getting in touch with us.

We would be happy to help with this!

Kindly get in touch here: https://wp-livechat.com/contact-us/ so that our team can advise as soon as possible. ??

We look forward to hearing from you!

Hi there,

Kindly get in touch here: https://www.wpgmaps.com/contact-us/

So that we can assist with this.

Hi there,

The initial issue here will be resolved in the next update of the plugin.

So sorry for the inconvenience caused.

Hi there Lars,

Just to confirm, do you still need assistance with this?

Hi there,

Thanks so much for getting in touch.

You are able to do this by going to Live Chat –> Settings –> and in the General Tab scroll down to ‘Advanced Settings’.

From here you can select to open the chat by hover or click on a certain ID or class.

I hope this helps? ??

Hi there,

May we ask you to please get in touch here:
https://wp-livechat.com/contact-us/

So that we can further assist with this. ??

Thank you!

Hi there,

Thank you so much for getting in touch with us.

With the Pro version of WP Live Chat Support, you are able to schedule hours of availability with our ‘Business Hours’ feature.

Unfortunately, at this stage in time, it is not possible to select specific days. We are planning to incorporate this in future, however.

Apologies for any inconvenience caused.

I hope this helps? ??

Hi there Jose,

Thanks so much for getting in touch with us.

WP Live Chat Support has a built-in offline message functionality.

This is enabled by default.

When offline, the customer leaves a message on the Offline Form, which is then forwarded to your email box.

To ensure you receive their offline messages via email, please go to Live Chat –> Settings –> Offline Messages and add your email address under “Email Settings”.

I hope this helps? ??