vealta

Hey there, Thanks a lot for the response. I just tried deleting the TutorLMS plugin (this is an old unused plugin that hasn’t been active for a while). I also tried (temporarily) switching to the storefront theme but the problem still persisted.

Is there anything else I could try?

Hey xue28, thank you for your reply. I tried your 3 recommendations to troubleshoot but unfortunately the problem persists. Here is the system status report:

` WordPress Environment

WordPress address (URL): https://theiccd.com<br>Site address (URL): https://theiccd.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.1

SUHOSIN Installed: –<br>MySQL Version: 5.7.39-42-log<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.4.0<br>WC Database Prefix: lou_<br>Total Database Size: 16.08MB<br>Database Data Size: 13.51MB<br>Database Index Size: 2.57MB<br>lou_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lou_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lou_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB<br>lou_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>lou_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>lou_ld_notifications_delayed_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_pro_quiz_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_learndash_user_activity: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>lou_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_options: Data: 5.05MB + Index: 0.08MB + Engine InnoDB<br>lou_postmeta: Data: 1.42MB + Index: 0.23MB + Engine InnoDB<br>lou_posts: Data: 5.14MB + Index: 0.14MB + Engine InnoDB<br>lou_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>lou_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>lou_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>lou_sgs_log_events: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>lou_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_tutor_earnings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_tutor_quiz_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_tutor_quiz_attempt_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_tutor_quiz_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_tutor_quiz_question_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_tutor_withdraws: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_usermeta: Data: 0.13MB + Index: 0.09MB + Engine InnoDB<br>lou_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>lou_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>lou_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>lou_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_wc_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>lou_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lou_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>lou_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>lou_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>lou_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>lou_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>lou_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>lou_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 26<br>cartflows_flow: 2<br>cartflows_step: 4<br>courses: 2<br>custom_css: 1<br>customize_changeset: 11<br>et_footer_layout: 3<br>et_header_layout: 3<br>et_pb_layout: 3<br>et_template: 11<br>et_theme_builder: 3<br>ld-notification: 1<br>lesson: 13<br>mep_events: 1<br>nav_menu_item: 11<br>page: 28<br>post: 2<br>product: 6<br>revision: 518<br>seedprod: 1<br>sfwd-courses: 3<br>sfwd-lessons: 34<br>sfwd-quiz: 1<br>sfwd-topic: 37<br>topics: 2<br>tutor_announcements: 1<br>tutor_enrolled: 24<br>wc-donation: 4<br>wp_global_styles: 1<br>wp_navigation: 1<br>wp_template: 2 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (15)

Divi LearnDash Kit: by Divi Booster – 1.7.2<br>Donation For Woocommerce: by wpexpertsio – 3.5.1<br>LearnDash LMS - Certificate Builder: by LearnDash – 1.0.4<br>LearnDash LMS - Course Grid: by LearnDash – 2.0.8<br>LearnDash Licensing & Management: by LearnDash – 1.3<br>LearnDash LMS - Notifications: by LearnDash – 1.6.3<br>LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.7<br>Menu Icons: by ThemeIsle – 0.13.7<br>LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.8.5<br>LearnDash LMS: by LearnDash – 4.10.1<br>Speed Optimizer: by SiteGround – 7.4.5<br>Divi Supreme Pro: by Divi Supreme – 4.9.67<br>Theme My Login: by Theme My Login – 7.1.6<br>User Menus: by Code Atlantic – 1.3.2<br>WooCommerce: by Automattic – 8.4.0 Inactive Plugins (8)

Code Snippets: by Code Snippets Pro – 3.6.2<br>Redirection: by John Godley – 5.3.10<br>Security Optimizer: by SiteGround – 1.4.9<br>SiteGround Central: by SiteGround – 2.0.8<br>Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.5.3<br>Tutor LMS: by Themeum – 2.5.0<br>Tutor LMS Divi Modules: by Themeum – 2.0.2<br>WooPayments: by Automattic – 6.9.2 Settings

API Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages

Shop base: ? Page not set<br>Cart: #6 - /cart/<br>Checkout: #7 - /checkout/<br>My account: #8 - /dashboard/my-account/<br>Terms and conditions: ? Page not set Theme

Name: Divi<br>Version: 4.23.1<br>Author URL: https://www.elegantthemes.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-20 22:34:28 +00:00<br>Options: ?<br>Notes: 161<br>Onboarding: completed Action Scheduler

Complete: 71<br>Oldest: 2023-11-19 00:39:39 +0000<br>Newest: 2023-12-19 23:27:29 +0000

Failed: 8<br>Oldest: 2023-03-31 13:30:45 +0000<br>Newest: 2023-12-14 08:11:44 +0000

Pending: 3<br>Oldest: 2023-12-20 12:57:13 +0000<br>Newest: 2023-12-26 21:57:05 +0000 Status report information

Generated at: 2023-12-19 23:31:18 +00:00<br>`

Here are the Fatal Error Logs:

2023-11-25T19:51:33+00:00 CRITICAL Uncaught Error: Call to undefined function TutorLMS\Divi\tutor() in /home/customer/www/theiccd.com/public_html/wp-content/plugins/tutor-lms-divi-modules/includes/classes/Template.php:36 Stack trace: #0 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php(324): TutorLMS\Divi\Template->single_course_template(‘/home/customer/…’) #1 /home/customer/www/theiccd.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘/home/customer/…’, Array) #2 /home/customer/www/theiccd.com/public_html/wp-includes/template-loader.php(104): apply_filters(‘template_includ…’, ‘/home/customer/…’) #3 /home/customer/www/theiccd.com/public_html/wp-blog-header.php(19): require_once(‘/home/customer/…’) #4 /home/customer/www/theiccd.com/public_html/index.php(17): require(‘/home/customer/…’) #5 {main} thrown in /home/customer/www/theiccd.com/public_html/wp-content/plugins/tutor-lms-divi-modules/includes/classes/Template.php on line 36 2023-11-25T19:52:02+00:00 CRITICAL Uncaught Error: Call to undefined function TutorLMS\Divi\tutor() in /home/customer/www/theiccd.com/public_html/wp-content/plugins/tutor-lms-divi-modules/includes/classes/Template.php:36 Stack trace: #0 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php(324): TutorLMS\Divi\Template->single_course_template(‘/home/customer/…’) #1 /home/customer/www/theiccd.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘/home/customer/…’, Array) #2 /home/customer/www/theiccd.com/public_html/wp-includes/template-loader.php(104): apply_filters(‘template_includ…’, ‘/home/customer/…’) #3 /home/customer/www/theiccd.com/public_html/wp-blog-header.php(19): require_once(‘/home/customer/…’) #4 /home/customer/www/theiccd.com/public_html/index.php(17): require(‘/home/customer/…’) #5 {main} thrown in /home/customer/www/theiccd.com/public_html/wp-content/plugins/tutor-lms-divi-modules/includes/classes/Template.php on line 36 2023-11-25T19:52:12+00:00 CRITICAL Uncaught Error: Call to undefined function TutorLMS\Divi\tutor() in /home/customer/www/theiccd.com/public_html/wp-content/plugins/tutor-lms-divi-modules/includes/classes/Template.php:36 Stack trace: #0 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php(324): TutorLMS\Divi\Template->single_course_template(‘/home/customer/…’) #1 /home/customer/www/theiccd.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘/home/customer/…’, Array) #2 /home/customer/www/theiccd.com/public_html/wp-includes/template-loader.php(104): apply_filters(‘template_includ…’, ‘/home/customer/…’) #3 /home/customer/www/theiccd.com/public_html/wp-blog-header.php(19): require_once(‘/home/customer/…’) #4 /home/customer/www/theiccd.com/public_html/index.php(17): require(‘/home/customer/…’) #5 {main} thrown in /home/customer/www/theiccd.com/public_html/wp-content/plugins/tutor-lms-divi-modules/includes/classes/Template.php on line 36 2023-11-25T21:35:42+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function WcdonationSetting::wc_donation_trash_post(), 1 passed in /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php on line 324 and exactly 2 expected in /home/customer/www/theiccd.com/public_html/wp-content/plugins/donation-for-woocommerce/includes/classes/class-wcdonationsetting.php:51 Stack trace: #0 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php(324): WcdonationSetting->wc_donation_trash_post(785) #1 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/theiccd.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-customize-manager.php(3089): do_action(‘wp_trash_post’, 785) #4 /home/customer/www/theiccd.com/public_html/wp-includes/theme.php(3686): WP_Customize_Manager->trash_changeset_post(Object(WP_Post)) #5 /home/customer/www/theiccd.com/publ in /home/customer/www/theiccd.com/public_html/wp-content/plugins/donation-for-woocommerce/includes/classes/class-wcdonationsetting.php on line 51 2023-11-25T21:36:37+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function WcdonationSetting::wc_donation_trash_post(), 1 passed in /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php on line 324 and exactly 2 expected in /home/customer/www/theiccd.com/public_html/wp-content/plugins/donation-for-woocommerce/includes/classes/class-wcdonationsetting.php:51 Stack trace: #0 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php(324): WcdonationSetting->wc_donation_trash_post(787) #1 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/theiccd.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/theiccd.com/public_html/wp-includes/class-wp-customize-manager.php(3089): do_action(‘wp_trash_post’, 787) #4 /home/customer/www/theiccd.com/public_html/wp-includes/theme.php(3686): WP_Customize_Manager->trash_changeset_post(Object(WP_Post)) #5 /home/customer/www/theiccd.com/publ in /home/customer/www/theiccd.com/public_html/wp-content/plugins/donation-for-woocommerce/includes/classes/class-wcdonationsetting.php on line 51

Thank you!!