vdnmanuel

@takayukister any ideas how to solve this problem?

It depends on the website, since the problem occurs on multiple websites. After a quick check these are definitely on all the websites with this problem (though I already tried deactiveing them but the problem was still there): Adminimize, Advanced Custom Fields, Custom Post Type UI, UpdraftPlus, Yoast SEO

• This reply was modified 6 months, 2 weeks ago by vdnmanuel.
• This reply was modified 6 months, 2 weeks ago by vdnmanuel.

There’s multiple sites with the same problem. One example is: https://vonkhoeilaart.be/contact. But you can’t replicate the problem because we disabled the recaptcha now because otherwise people can’t fill in the contact form.

• This reply was modified 6 months, 3 weeks ago by vdnmanuel.

I double checked it and it’s definitely via the Passter plugin that the page is password protected. What makes you think I used something else?

I guess the Passster function happens after the header is loaded. Is there a workaround for this?

Hi Gilbert,

Nope, in the preview it’s also the wrong styles. So, I think the customizer indeed reverted to the default setting…

Here’s a link to an old mail and how we styled it and which was good: https://kpot.be/wp-content/uploads/2023/10/image001.png

Here’s how it looks right now (seems like the default style, but some changes like the orange color are correct though): https://kpot.be/wp-content/uploads/2023/10/image002.png

Tried with 2 users who had the problem, and they don’t have the problem on the Complianz website. Here’s 2 videos of the problem happening. Any idea what can trigger this problem on this website specific?

https://drive.google.com/file/d/1CR7EIcVmy9Pk6WyWANO5rE3uoXMYvehi/view?usp=share_link

https://drive.google.com/file/d/1tytku_wCeJkxfyXHi6PvlVOOgBuNwP8J/view?usp=share_link