vanceglobal

Hey Adam,

It would appear that the SiteKit Plugin is conflicting with the WPBakery Page Builder plugin. This plugin is essential to our website, so what should be our next steps? Does Google work with WPBakery or do I report this to WPBakery to see if they can find the conflict?

Please let me know!

Hello,

Here’s a link to a screenshot of the issue: https://imgur.com/a/RrRqFsu

I have also shared the Site Health Information as requested.

I look forward to your response.

Hello,

I see 2 errors, copied below:

jQuery.Deferred exception: $(...).wpColorPicker is not a function TypeError: $(...).wpColorPicker is not a function
    at HTMLDocument.<anonymous> (https://vance-global.com/wp-content/themes/jevelin/assets/admin/plugins/metaboxes/admin-metaboxes.js?ver=5.9.3:336:42)
    at e (https://vance-global.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30038)
    at t (https://vance-global.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30340) undefined
S.Deferred.exceptionHook @ jquery.min.js?ver=3.6.0:2
jquery.min.js?ver=3.6.0:2 Uncaught TypeError: $(...).wpColorPicker is not a function
    at HTMLDocument.<anonymous> (admin-metaboxes.js?ver=5.9.3:336:42)
    at e (jquery.min.js?ver=3.6.0:2:30038)
    at t (jquery.min.js?ver=3.6.0:2:30340)

Also, I have tried importing historical data under Analytics, Settings, which didn’t resolve the issue.

### WordPress Environment ###

WordPress address (URL): https://vance-global.com
Site address (URL): https://vance-global.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.77.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.25
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Total Database Size: 408.62MB
Database Data Size: 219.69MB
Database Index Size: 188.93MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 21.56MB + Index: 18.06MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 6.73MB + Index: 2.98MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 5.17MB + Index: 4.08MB + Engine MyISAM
wp_cartflows_visits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_visits_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
wp_comments: Data: 17.55MB + Index: 15.09MB + Engine InnoDB
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_imagify_files: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_imagify_folders: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 1.38MB + Index: 0.10MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.32MB + Index: 0.01MB + Engine MyISAM
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_niwoosc_user_role_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_omnisend_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 8.44MB + Index: 1.17MB + Engine InnoDB
wp_plisio_order: Data: 5.42MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 89.63MB + Index: 97.27MB + Engine InnoDB
wp_posts: Data: 7.44MB + Index: 5.84MB + Engine InnoDB
wp_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_taxjar_record_queue: Data: 1.09MB + Index: 0.61MB + Engine MyISAM
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ukuu_favorites: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 28.56MB + Index: 28.13MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.94MB + Engine InnoDB
wp_vxc_mailchimp_accounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vxc_mailchimp_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 3.52MB + Index: 6.06MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 1.16MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_wpam_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_affiliates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wpam_affiliates_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_impressions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_paypal_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_tracking_tokens: Data: 0.73MB + Index: 0.09MB + Engine MyISAM
wp_wpam_tracking_tokens_purchase_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_transactions: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wsal_metadata: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wsal_occurrences: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsal_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 6.05MB + Index: 2.61MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.20MB + Index: 0.71MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amp_validated_url: 12
attachment: 60
cartflows_flow: 3
cartflows_step: 8
customize_changeset: 111
custom_css: 1
elementor_library: 8
feedback: 53
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
mc4wp-form: 1
nav_menu_item: 24
oembed_cache: 4
omapi: 1
page: 29
post: 19
product: 37
product_variation: 25
shop_coupon: 1232
shop_order: 19627
shop_order_refund: 121
shop_subscription: 48
shufflehound_footer: 1
wp-type-contacts: 6
wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Redux: by Redux.io + Dovy Paukstys – 4.1.26
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.8.4

Contact Form 7: by Takayuki Miyoshi – 5.4.1
Agy: by Patrick Posner – 4.2.8
Envato Market: by Envato – 2.0.6
Imagify: by WP Media – 1.9.14
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Plisio Payment Gateway for WooCommerce: by Plisio – 1.0.4
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 3.2.10
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.6.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.42
WooCommerce Square: by WooCommerce – 2.5.1
WooCommerce Subscriptions: by WooCommerce – 3.1.3
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.26.1
WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.2
WooCommerce: by Automattic – 5.4.1
Yoast SEO: by Team Yoast – 16.5
WP Mail SMTP: by WPForms – 2.8.0
WP Rocket: by WP Media – 3.8.8

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

endurance-page-cache.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #23050 - /shop/
Cart: #8961 - /cart/
Checkout: #8962 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #9001 - /terms-and-conditions/

### Theme ###

Name: Jevelin
Version: 5.0.5
Author URL: https://shufflehound.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: jevelin/woocommerce/archive-product.php
jevelin/woocommerce/cart/cart-empty.php
jevelin/woocommerce/cart/cart.php
jevelin/woocommerce/checkout/form-checkout.php
jevelin/woocommerce/checkout/review-order.php
jevelin/woocommerce/checkout/thankyou.php
jevelin/woocommerce/content-product.php
jevelin/woocommerce/content-single-product.php
jevelin/woocommerce/loop/loop-end.php
jevelin/woocommerce/loop/loop-start.php
jevelin/woocommerce/loop/no-products-found.php
jevelin/woocommerce/loop/orderby.php
jevelin/woocommerce/loop/pagination.php
jevelin/woocommerce/loop/price.php
jevelin/woocommerce/loop/rating.php
jevelin/woocommerce/loop/result-count.php
jevelin/woocommerce/loop/sale-flash.php
jevelin/woocommerce/notices/error.php
jevelin/woocommerce/notices/notice.php
jevelin/woocommerce/notices/success.php
jevelin/woocommerce/product-searchform.php
jevelin/woocommerce/single-product/meta.php
jevelin/woocommerce/single-product/product-image.php
jevelin/woocommerce/single-product/product-thumbnails.php
jevelin/woocommerce/single-product/rating.php
jevelin/woocommerce/single-product/review.php
jevelin/woocommerce/single-product/sale-flash.php
jevelin/woocommerce/single-product/share.php
jevelin/woocommerce/single-product/short-description.php
jevelin/woocommerce/single-product/tabs/additional-information.php
jevelin/woocommerce/single-product/tabs/description.php
jevelin/woocommerce/single-product/tabs/tabs.php
jevelin/woocommerce/single-product/title.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://vance-global.com
Subscription Statuses: wc-active: 14
wc-pending-cancel: 2
wc-on-hold: 9
wc-cancelled: 23

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Wisconsin

### Subscriptions by Payment Gateway ###

Square: wc-active: 11
wc-cancelled: 22
wc-on-hold: 9
wc-pending-cancel: 2

other: wc-active: 3
wc-cancelled: 1

### Payment Gateway Support ###

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

Plisio: products

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Canceled: 58
Oldest: 2021-05-21 11:02:00 -0500
Newest: 2021-06-18 15:51:24 -0500

Complete: 24,762
Oldest: 2021-05-23 13:41:25 -0500
Newest: 2021-06-19 15:28:26 -0500

Pending: 7
Oldest: 2021-06-19 15:29:46 -0500
Newest: 2021-06-30 20:51:25 -0500

### Status report information ###

Generated at: 2021-06-19 15:28:45 -05:00

I temporarily switch the theme to 2021 and the issue is still present except now it shows only 15 digits instead of 12 digits. Screenshot: https://cdn.shopify.com/s/files/1/0025/2582/3076/files/IMG_6592.png?v=1624023958

Hello Support,

Yes the customer can only enter 12 digits in the card number field. I replicated the issue and here’s a link to a screenshot: https://cdn.shopify.com/s/files/1/0025/2582/3076/files/12digit_screenshot.png?v=1623944318

The current workarounds are customers have been flipping there phone into landscape mode or using the “Scan Credit Card” feature to bypass this. The third workaround is to keep typing and the remaining credit card digits will be hidden behind the card image in the text field and payment will go through successfully.

I hope this information helps.

Thank you,

Brandon

Hey Patrick,

The update seemed to resolve the double scrollers issue, but now there’s a new issue as seen in this screenshot

You can also see it live here: https://vance-global.com/product/delta-8/

Thank you,

I noticed I can edit the html and switch overflow: scroll to overflow: hidden on the box-right and box div classes. That seems to resolve the issue, not sure if you’re able to fix this on your end to prevent custom coding. Please let me know!

This issue is still present, here’s a link so you can see what I’m seeing: Screenshot