Katharine

Well, this morning, with no changes, it all works. Thanks VERY MUCH for your help. As soon as my thing starts making some money, I will pay for the pro version.

• This reply was modified 1 year, 7 months ago by Katharine.

Abdullah, I already replied to your message in email, but will now repeat it here since I’ve not heard back from you: I cannot enter a problem ticket as you instructed since this is a free version I’m checking out but–if we can get it to work–will be paying for the pro version soon. BUT IT DOESN’T WORK now. I’ve gone through all your documentation and done everything I can think of, BUT IT DOESN’T WORK. What information can I send so that this problem can be fixed–if it can be fixed.

That’s it! Thanks very much.

Worked! And on the landing page, it is:

.lp-text-content .wpcf7 { width: 75%; }

Again, thank you.

Erik, thanks for your attempt to resolve this issue. However, neither of these work on the form; instead, they work on the form elements. You can see the problem on https://thispenforhire.website/get-started/. Using either of these solutions just affects the fields but does not affect the area of the form that the border and background surround. But again, thanks.

Just to let you know. My host could not solve the problem, and since it is not recommended that I turn off mod security, the problem is not resolved. If you have any other suggestions, I’d be happy to try them out.

Thanks for your reply.

Hello Maria, and thanks for asking about this. I could not resolve the issue so finally after weeks of trying everything I could think of to make it work, I deleted the plugin and went with another one, called Participants Database, which does work and does send notifications. (I did find a solution to the problem by writing a custom confirmation page template with coding that sent email, but that was pretty clunky.)

But to answer your questions, yes, other trigger actions all worked. And I wasn’t registering users on the site because I was going to do so with this plugin, which didn’t work.

Thanks for your reply. I will reply to you just in case someone else has the same problem I had, so the solution may be found in search. You can change the contact form title in Contact 7, but doing so did not solve the problem. The problem was solved only after I used the Contact 7 hidden field for the form title. I assume I could have used a non-hidden field for the form title also; I didn’t check this. I used the hidden field because I put the shortcode on a page that already had a title, so users would not see the title twice. I do thank you for this plugin. I don’t like to rely entirely on anything that only sends emails.

Thanks for taking the time to reply to this. But, sorry, no. The four form titles displayed in a list, yes. But the count of the emails received for all four forms were all beside the one “Contact Us” form, and when I clicked there to see the data, it was displayed but there was no easy way to tell what form it had come from.

However, I just now resolved the issue by putting a hidden field into each form for the form title. For some reason, that makes this addon work properly.

Maria, thanks for replying. Here’s the information I put in the original post, which I’ve expanded upon somewhat since it may not have been clear to you:

The only other plugins I have in the site are Akismet Anti-Spam, Google Map Embed and Tablepress, which have nothing to do with sending email. These plugins did not prevent test emails from being sent from a Post SMTP plugin that I loaded temporarily after I experienced the problem with emails from WP-CRM not sending. I have since deactivated Post SMTP after the successful email send test from it. Then, I loaded Contact Form 7–this is new information–because I do need a couple of forms that do not ask for user email–and discovered it is sending emails properly. So the only thing that isn’t working is the email functionality of WP-CRM. And the only function in WP-CRM that is not functioning is notifications. The emails that get sent when an email address is changed are getting sent successfully.

I’ve resolved both these problems. The solutions I came up with are:

1) To expand field size, I added the following to custom CSS in my theme. I also added a background color, so I made the width 100% rather than just large enough to allow users to enter data without losing sight of part of it.

textarea, select, input[type=”text”], input[type=”password”], input[type=”email”], input[type=”color”], input[type=”date”], input[type=”datetime”], input[type=”datetime-local”], input[type=”month”], input[type=”number”], input[type=”range”], input[type=”search”], input[type=”tel”], input[type=”time”], input[type=”url”], input[type=”week”] {
width:100%;
}

2) I never did figure why my three forms, displayed in the Shortcode Forms tab, display the fields I created in three different orders. However, the procedure I came up with to resolve the issue is: Check fields that are in the right order. When the next field is out of order, save. Go back to the tab and find the field that should be next. Check it and continue s long as succeeding fields are in the right order. When the next field is out of order, save and then go back to the tab. And so forth.

Thank you very much. That worked. It was the “.woocommerce #payment #place_order, .woocommerce-page #payment #place_order” I didn’t know, and could not seem to find out using Inspect.

Do you also know how to identify the “Proceed to Checkout” button?

Mike, no I didn’t try to send the email with the warning. I couldn’t take the time to also send personal emails to everybody on the list asking if they received the email and then follow up on all the responses from them.

Mike: I don’t manage my own server, so I’ve had no recourse but to uninstall “Email Users” and set my users up in both WordPress and gmail. Just one more step, annoying because I have so many users who have to be set up, but workable. Thanks for the information you sent me.