ValeDeOro

Hi Martin,
Thanks for your feedback. It sounds like you feel we aren’t taking you seriously, or we are trying to get rid of you. I apologize if it sounded that way. You see, this forum is mostly for WooCommerce users who need assistance with settings or who are stuck between the plugin and their theme. The conversation with developers happens mostly on GitHub: https://github.com/woocommerce/woocommerce/issues

Since you are developers yourself, I feel confident that I can put you in touch with our developer team itself.

I searched through the issue list (closed and open), and found one issue that might be related: https://github.com/woocommerce/woocommerce/issues/18321
It has a fix, which should be included in WooCommerce 3.3 (you can download the release candidate here: https://github.com/woocommerce/woocommerce/tree/release/3.3).

If you still run into the same timeout with the master branch, and since you are a developer yourself, could you then open an issue in the WooCommerce repo itself with steps on how to reproduce the problem? If you share the link with us here, we can certainly follow up internally to make sure you get an answer.

1. Every 20 dollars you spend, you get a free specified item.

Can they choose this item, or will the item be added to their cart automatically? Can they refuse to receive the item?

2. If you buy 3 items from category x (e.g. shirt), you get the 4th item free.
— In other words, if I buy 3 shirts, I get the 4th one free (the cheapest one is the free one).

This can be done with the Dynamic Pricing plugin. In the documentation, you can find an example “buy one, get one free”. If you adjust that to “buy 3, get 1 free”, that should work: https://docs.woocommerce.com/document/woocommerce-dynamic-pricing/#example-buy-one-get-one-free

Under “tax options”, can you check what you selected under “calculate tax based on”. You should select “customer shipping address” or customer “billing address”.

Are you showing prices in the shop with or without taxes? If you are showing prices with taxes, unless the customer has given their address, you’ll always see the prices with tax. Once the customer confirms their address as being from one of those territories, the tax will be taken out.

The look of your website depends on the theme you are using. Many themes allow you to change the most important parts via their own settings. If your theme does not offer any settings around titles, headers etc you can:
– look for another theme that is more versatile
– change your existing theme using CSS.

If you want to look into CSS styling, here is a good guide [here](https://thethemefoundry.com/blog/how-to-customize-a-wordpress-theme/) on getting started with that.

If you’d like to learn more about HTML/CSS, these are great starting points:
* HTML & CSS – codecademy
* CSS Cross Country
* Intro to HTML and CSS
* Explore and Master Chrome DevTools
* 30 Days to Learn HTML and CSS

Do you remember any changes made to your categories themselves?
E.g. check Products >> Categories. Are all categories visible there and show a product count?
Example:

Can you ask your client to open a support ticket with the Sensei team? You (or your customer) can open a ticket here: https://woocommerce.com/my-account/tickets/

If your client hasn’t already, you might want to ask them to add you as a collaborator to their WooCommerce.com account – that way you can create and follow up with these kinds of tickets yourself. For more information, see here: https://docs.woocommerce.com/document/adding-collaborators/

> Is there a way to make the shipping cost to ￡0 but only on certain products, limited to users that have a specific role?

Yes, you can certainly do that, though you will need a plugin to make sure that the shipping costs are only applied to certain products and roles. Conditional Shipping and Payments could work for you, if you create an additional (hidden) category for all products that are eligible for free shipping (for some customers).

Thank you for providing the link to your category page. Indeed, there is no product showing there. And even if I click on a category of an existing product, the page does not show the product itself.

Usually, this means that you’ve missed some kind of setting in your theme. I can see that the Prostyler theme you are using is WooCommerce ready. Since it is a drag-and-drop theme, my guess is that you’ve changed something in the template where you are showing the categories. You should not need to add pictures to the categories themselves – those pages are filled in dynamically.

Upsell section could allow to put higher priced variation (the philosophy of upsell is that)

While WooCommerce does allow you to add about any product to your upsell section, you can still choose only the higher priced variations:

We prefer not to force anything because sometimes the lower priced product is actually the more profitable one (in case where it’s a subscription, for example).

Does that help?

Can you share your system status report with us? You can find it under WooCommerce >> Status and then click on the purple button “get status report”. I am especially interested in the Plugins you are using, since this sounds like there might be some interference from other plugins that manage roles or impact checkout.

Since the PagSeguro may take a couple of days to be processed, is it possible that a PayPal paid order and a PagSeguro order were “confirmed” at the same time, resulting in a double order?

If you are interested in doing the relevant code changes yourself, you can also use hooks and filters to change the labels: https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

I have set up a digital product on my test site (without using “Digital Goods Checkout” and it downloads just fine. So I wonder if this plugin disrupts the download experience.
Just to make it clear, where do your customers run into problems downloading: right after the purchase, on the “thank you page”? Or when they log back into their account and go to “My downloads” or when they try to download from their email confirmation?
Have you been able to replicate the problem yourself with a test purchase?

Just to clarify, do you mean this free theme: Oprum?

The last update was in early 2016, so you might want to look for a more up-to-date theme to make sure that the recent changes in WooCommerce work as you’d expect.

That said, you might be able to contact the theme’s author here: https://dinevthemes.com/support/ or find solutions in their documentation.

I see that you already found the solution.

Adding it here for posteriority:

function custom_meta_query( $meta_query ){
$today = current_time('Ymd');
 $args = array (
    'numberposts' => -1,
    'meta_query' => array(
    'relation' => 'AND',
    'start_clause' => array(
        'key'=>'flash_sale_start',
        'value' => $today,
        'compare'=> '<=',
     'type' => 'DATE'
    ),
         'end_clause' => array(
         'key' => 'flash_sale_end',
     'value' => $today,
         'compare' => '>=',
     'type' => 'DATE'
     ),
       ));

return $args;
}

// The main shop and archives meta query
add_filter( 'woocommerce_product_query_meta_query', 'custom_product_query_meta_query', 10, 2 );
function custom_product_query_meta_query( $meta_query, $query ) {
    if( ! is_admin() )
        return custom_meta_query( $meta_query );
}

// The shortcode products query
add_filter( 'woocommerce_shortcode_products_query', 'custom__shortcode_products_query', 10, 3 );
function custom__shortcode_products_query( $query_args, $atts, $loop_name ) {
    if( ! is_admin() )
        $query_args['meta_query'] = custom_meta_query( $query_args['meta_query'] );
    return $query_args;
}

// The widget products query
add_filter( 'woocommerce_products_widget_query_args', 'custom_products_widget_query_arg', 10, 1 );
function custom_products_widget_query_arg( $query_args ) {
    if( ! is_admin() )
        $query_args['meta_query'] = custom_meta_query( $query_args['meta_query'] );
    return $query_args;
}