valbrunpro

I found the issue it wasn’t the plug-in. I already took care of it . Thank You.

can you please provide a screenshot step by step on how to do this for pdf and portal. Thank you!

• This reply was modified 1 year, 6 months ago by valbrunpro.

Yes that works but will it show on the pdf version of the invoice because I don’t think it did when I checked.

It is a specific order and the cache plugin you speak of is my host plugin as i do not have an individual cache plugin. The order itself has. Since been deleted so i cannot provide a link.

Hey Amir

I did create a new ticket for another issue I ran into titled: this order cannot be paid…

That one i could not resolve if you could find it and help me out It would be greatly appreciated. Thank you!

I resolved the issue

I resolved the issue it was in the settings of WooSync that needed to be adjusted so it can reflect the correct statuses. Once I corrected the settings it automatically changed the statuses to the correct ones. Thank You!!

Here are the screenshots you requested

Pending payment then complete once payment is received. I change it manually in WooCommerce once I receive payment

• This reply was modified 1 year, 8 months ago by valbrunpro.

The payments and contacts were generated in WooCommerce. The payments themselves are a combination of cash and card transactions.

The information isn’t correct in CRM its showing unpaid invoices that have been paid already and leads for contacts that are paying customers.

I was hoping to update the information that’s all but it’s really not a big deal. I just notice the manual changes dont stay updated.

There’s nowhere in WooCommerce to update this information it was automatically populated by CRM.

• This reply was modified 1 year, 8 months ago by valbrunpro.
• This reply was modified 1 year, 8 months ago by valbrunpro.

Hi Josh thank you for your feedback I tried creating the support ticket like you recommended but it wont allow me to something about not being a customer when I tried to login with my WordPress.com credentials.

My host does the caching and not a particular plugin but my host does have a plugin that allows me to manually clear the cache. My host is SiteGround. Not sure if that makes a difference.

WooCommerce sync seems to be working fine its just this particular issue.

I notice however the WooCommerce sync contacts and invoice are the ones not remaining change when manually changing the status and the contacts that were created in CRM remain changed.

• This reply was modified 1 year, 8 months ago by valbrunpro.

Thank You

Ok thank you

Thank you!