vaksupport

Hello,

We’re wondering if you have had a chance to review our last message? We will understand what is going on if we look at the screenshot.

@henk-barreveld ,

We’re sorry for marking the conversation as resolved. That’s a mistake.

> #1 will allow people to use the same email address.
> The identification of the contact is not based on the email address alone, but on the combination of first name, last name and email address

Email addresses are always meant to be private/personal and it is not recommended to use a single email addresses by more than one individual. You can use shared inboxes and that is a different story.

We have First Name, Last Name and Email columns for users’ convenience and the first two fields are optional while the Email is mandatory.

> The message reporting the result of an import will provide a warning if a new contact has been imported with an email address that was already in use.

If the importing file has a same contact which is already in the Audience database, we show a warning that X number of contacts already exists and finish importing rest of the contacts without interrupting.

> The messages reporting the result of an import are extended with information which contacts raised warnings or errors during the import.

Currently, it is not possible. But it is already in our roadmap and we will inform you as soon as we release the feature.

> You may even want to consider always producing a detailed import result log. After all, the import of contacts can be a serious action for which you may want to see a documented result.

That’s a good idea! We have forwarded it to our product management team to consider it as a feature request. While this is a feature our product managers are aware of, we don’t have any specific timeline for releasing it. We will inform you as soon as we have an update.

Should you have any further queries, please do no hesitate to get back to us.?

• This reply was modified 4 years, 6 months ago by vaksupport.

Hello @vs14887,

Currently, we do not have a keyword like that. Why don’t you wrap the existing keyword with custom code?

However, we like the idea and forwarded it to our product management team to consider it as a feature request. While this is a feature our product managers are aware of, we don’t have any specific timeline for releasing it.

We will inform you as soon as we have an update.

Hello,

Can you please report the issue using our contact form so that our development team can reach out to you?

Hello @okoth1 ,

We’re happy to see that you were able to create the new keyword.

Can you please mark the query as resolved or let us know if you have any further queries?

@okoth1 ,

Can you please confirm if the issue is resolved after importing the exported old table?

Hello Gerard,

We’re sorry that we marked your query as resolved.

It was a mistake and then we overlooked your follow up requests. ?User satisfaction is always a number one priority for us and we deeply regret that wasn’t clearly demonstrated to you.
?
We are constantly striving to improve our products and provide the best customer experience possible, so if there’s any additional feedback you could provide that would enable us to serve you, kindly let us know.
?
?For your information, we are working on UI enhancements and you can expect a dedicated WooCommerce extension in a few weeks.
?
Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.

Hello,

Our Workflows feature supports several third party plugins and allows you to import contacts from those plugins.

We recommend you to go to Email Subscribers > Workflows > Add new to see if you can find the third party plugin’s trigger. If you cannot find it, you can create a custom trigger using the WordPress filter ‘ig_es_workflow_triggers’.

Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.

We have replied to your post related to the database and we will see what can do about the short key.

Feel free to reply to us on those threads.

Hello @okoth1 ,

Could you be more specific when you said you can see the contacts in another database? Is that Email Subscribers’ database?

Also, please reply to us with the website URL.

Hello @okoth1,

The {{POSTEXCERPT}} is to show the text from Post Excerpt and what you need is {{POSTDESC}}.

Please take a look at this article for a list of available keywords.

• This reply was modified 4 years, 6 months ago by vaksupport.

Glad we could help.

Should you have any further queries, please do not hesitate to reply back to us.

Hello Siddhi,

The subscription form should automatically adapt to the theme’s CSS. If you are still experiencing the issue, we recommend you to use custom CSS as directed in this article- https://www.icegram.com/documentation/es-css-help/.

Should you have any further queries, please do not hesitate to get back to us.

No, that would not create any problems, but you would get access to a lot of features and enhancements..

You may also see a difference in the UI and several options moved from their previous positions. Please let us know if you have any queries or need clarification. We will be happy to answer.

Hello,

We’re wondering if you have had a chance to review our last message? We’ll be happy to help.