vaksupport

Hello,

That is a good idea!

We are trying to improve our support documentation and will write a guide on onboarding.

> I went to the front page and looked for the block Email subscriber but could not see any.

You can find the subscription form widget under Appearance > Widgets and simply add it to any widget area.

You can edit an existing form or create a new one under Email Subscribers > Forms and use the given shortcode to show the subscription form anywhere on your website. Please take a look at this article for directions.

Alternatively, you can integrate Email Subscribers’ form with on-site notifications created using our other popular plugin Icegram. The plugin helps you run campaigns by displaying notifications on your website in the form of popups, header bars and messengers. These notifications come with an email field to capture email addresses which can be integrated with our Email Subscribers plugin.

?Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.

Hello,

We’re sorry to hear about the email duplication issue.

Could you send us the following details so that we look into the issue?

1. Screenshot of the Campaigns page (Email Subscribers > Campaigns)
2. Screenshot of the Reports (Email Subscribers > Reports) page highlighting the campaigns you are having the issue with.

Hello,

The signature of the notification is coming from Templates. To edit, please navigate to Email Subscribers > Campaigns > Manage Templages, hover on the template that you are using for the Post Notification and click on edit to open it.

Please take a look at this article for directions on how to edit the template. Should you have any further queries, please do not hesitate to contact us.

Hello,

We are setting the cookie in PHP and not in JS. Our development team will have to look at the other plugin to see how it allows.

Hello Gerard,

Sure! Feel free to try when you get time.

We would like to add that the deactivation of plugins and switching the theme to default is one of the troubleshooting steps recommended by WordPress foundation for conflict related issues and that wouldn’t take much time.

We are marking this conversation as resolved. You are welcome to get back to us if you have any further queries.

Hello @haltena,

We are glad to hear that the issue has been resolved.

Should you have any other queries, please do not hesitate to start a new conversation.

@turbodb

We are checking old conversations on WordPress forums and we’re wondering if our support team addressed your query through email? Please let us know if you have any further queries, we will be happy to help.

@aldoseri

We’re sorry for the delay.

?User satisfaction is always a number one priority for us and we deeply regret that wasn’t clearly demonstrated to you.
?
We are constantly striving to improve our products and provide the best customer experience possible. We have released several versions in the past few months and this particular issue should have been fixed.
?
You are welcome to re-install the plugin if you ever want to use our services and contact us if you have any queries.? We’ll be happy to help.

Hello,

We’re sorry for the delay.

Could you let us know if the problem persists? There was a problem in one of our previous versions and it is already been fixed.

Hello,

We have released a bug fix in our previous versions and the issue should have resolved.

Should you have further queries, please do not hesitate to reply back to us. We’ll be happy to help.

Hello,

We’re wondering if you were able to review our last message? We’ll get an idea if we have a look at the screenshot.

Hello,

We’re wondering if you were able to review our last message? We will be happy to help with the custom CSS.

Hello,

We hope you were able to contact our support team.

Please let us know if the issue persists. We will be happy to help.

Hello Jackman,

We’re wondering if you have had a chance to review our last email? Please let us know if the issue persists.

Hello Gerald,

We’re wondering if you have had a chance to look at our last message. We will be happy to help.

Hello @keenedge ,

We’re sorry for the delay.

Can you please deactivate the WP Mail SMTP plugin try sending a test email? For that,

1. Navigate to Email Subscribers > Settings > Email Sending
2. ?Enter any email address you have access to and click Send Email
3. ?See the status and check your inbox

After you sent the email, check for the test email titled “Email Subscribers: Test email to” in your inbox and then spam folder.