vaksupport

Hello,

You can simply copy the shortcode of Email Subscribers’ form and paste it anywhere (you can make use of text blocks).

Please take a look at this article for directions.

We see that you are in communication with us through email. Let us continue the conversation there.

We have replied to the email.

Should you have any further queries, please do not reply to the same email. We will be happy to help.

Hello,

Can you please try deactivating all the plugins and switching the theme to the default Twenty Twenty theme temporarily to check if the issue is fixed?

Also, let us know if you are using any caching plugin.

Hello,

This may happen if there are multiple campaigns set up and we will get to know if we can check out the screenshots. Could you upload the screenshots to a file sharing service and send them to us via our contact page? Or just leave the link to this post there and our support team will get back to you.

> their details should be completely wiped/removed and not left in any database somewhere hidden away.

Unsubscribing is different from deleting a contact. If a subscriber unsubscribed to their subscription, their contact’s status is changed from Subscribed to Unsubscribed and they won’t receive emails any more.

If you don’t want them to be in the Audience page, you will just have to “delete” them under Email Subscribers > Audience.

Could you report the issue to our support team via our contact page and let us know the URL of the page where you are showing the subscription form?

Hello,

Email Subscribers do not redirect subscribers after subscribing unless you set up a page to redirect.

Could you let us know the exact URL where you are showing the form? We will see what is going on.

Hello,

We are unable to reproduce the error. Could you report the issue to our support team and share a couple of screenshots using our contact page?

Hello Gerard,

The Unsubscribe Success / Error Messages can be customized under Email Subscribers > Settings > General (scroll down to see the plain text editor).

You are welcome to use HTML and custom CSS to customize it.

Hello,

Could you send me a screenshot highlighting the email address and the error message in the preview so that we can better understand the issue?

Hello @caomeiruantang,

We were able to replicate the issue and our development team is working on a fix.

We will get back to you as soon as we release the bug fix. In the meanwhile, we recommend you to click on “skip & deactivate” on the bottom right of the popup to proceed. That should deactivate the plugin.

Before deactivating the plugin, could you let us know what you expected and where we failed so that we can improve our product? We are constantly striving to improve our products and provide the best customer experience possible, so if there’s any feedback you could provide that would enable us to serve users like you, kindly let us know.

Should you have any further queries, please do not hesitate to reply back to us. We’ll be happy to help.

Hello @giudip,

We have a detailed article on how to translate the text of the plugin interface, but we don’t have an option to configure separate welcome & confirmation emails in two different languages.

However, we liked the idea and raised a feature request for our development team to look into. In the meanwhile, you are welcome to check if a translation plugin may help with this.

Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.

Hello,

We’re sorry to hear that you are experiencing issues using the plugin.

?User satisfaction is always a number one priority for us and we deeply regret that wasn’t clearly demonstrated to you.

Could you let us know which page is freezing and share a couple of screenshots (by uploading to a file sharing service like Google Drive) with us? We’ll be happy to help.

You can deactivate and uninstall the plugin from the Plugins page like any other plugin.

Hello @keenedge,

We are constantly striving to improve our products and provide the best customer experience possible, so any feedback would definitely enable us to serve users like you, kindly let us know.

Could you let us know what is unstable and what didn’t work? Have you had a chance to report the issue to our support team? We will see what wrong.

But one day, many years ago, after update – settings of this plugin was lost

The settings would never change or get lost themselves and the configuration in the database stays forever even after uninstalling the plugin. Could you be more specific when you say the settings for lost?

and it start spam mails about each new post to my subscribers (I open about 100 drafts, and each subsciber get about 100 mails).

We would like to investigate this. Could you contact us or let us know the email title if you have already approached us?

We will be looking forward to your update.

Hello,

We’re are not sure which post wp mail plugin are you referring to. Email Subscribers is the only email marketing plugin we offer.

Can you deactivate all the plugins temporarily except Email Subscribers and try sending the test email?