vaksupport

Hello,

We understand!

We recommend you to use the Health Check plugin that deactivates plugins/themes only for the current admin account.

Let us know if the issue persists after deactivating the plugin using Healthcheck only for your account temporarily.

Hello,

Absolutely! We have a feature that enables you to create and run Post Digest campaigns. Please take a look at this article for more details – https://www.icegram.com/documentation/post-digest/.

Please note that the feature is available with our Pro plan.

Kindly let us know if you have any further queries.

Hello,

That might be a conflict. Can you please clear your browser cache or check in the Incognito/private mode?

If the issue persists, please try deactivating all other plugins and switch the theme to the default Twenty Twenty theme temporarily to see if that resolves the issue.

Currently, it is not possible to delete the invalid or non-existent emails from the list automatically. But we do exclude them programmatically while sending emails so that there won’t be any bounces technically and your email reputation will not get affected.

Hello Gerard,

We’re sorry for the delay.

Currently, we do not have an option to edit the message.

However, we forwarded the details to our development team to look into. We will announce in the changelog as soon as we implement an option to edit the text.

The form can be customized using custom CSS. You are welcome to use the CSS property display: in-line; to show all fields in a single row.

Please let us know your website URL if you want us to send the code.

Hallo Laurent,

Unsubscribe links are unique to each subscriber and they have to be sent through emails. Currently, we do not have any plans to publish them on a public webpage.

Should you have any further queries, please do not hesitate to get back to us.

Hello,

The plugin is a software that generates and tells the server to send emails so all emails should go through your email server. For large subscription lists, we recommend upgrading to a dedicated email server or signup for an email sending service like Pepipost.

Handling bounces is on our road map. Currently, our plugin cleans up email lists by marking whether an email is valid or invalid. This way, you have lower bounces and failures – and higher email sending reputation as well.

Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.

Hello,

Could you let us know which short codes would you use? Even if we do support them, browsers, different email and web clients may have difficulties to render them.

Hello,

Email Deliverability depends on various factors like domain, email server reputation and content etc. The plugin is a software that generates and tells the server to send emails so there may be several other reasons that cause the emails to fail to reach the recipient in between.

Since you said the confirmation email is sent successfully, it is most likely a deliverability issue due to the configuration or server reputation. Can you please let us know if the From Email address you are using matches with the domain?

Please take a look at this article to know the reasons why you haven’t received emails.

We’ll be looking forward to help.

Hello,

Our Broadcasts feature enables you to send newsletters and it is easy. Please take a look at this article for directions and let us know if you need any further help.

We’ll be happy to assist you.

Hello,

If you are using a cache plugin, could you deactivate it temporarily and check if the issue persists?

We’re sorry to hear that you are experiencing an issue sending emails. Could you report the issue via our contact page? We will get back to you through email.

Hello,

We’re glad to hear that the issue has been fixed.

We are experiencing these kind of issues due to caching related issues. We are working on a permanent solution and will be announcing in the change log.

• This reply was modified 4 years, 1 month ago by vaksupport.

Hello,

We recommend you to upgrade to the latest version and try sending a test email to check if you are able to receive it.

Please let us know if the issue persists. We will see what is going on.