Plugins Area

@nickburton,

Thank you for your review. We are sorry to learn about the issues you have experienced with the plugin. We are not allowed to talk or offer support about the Paid version of the plugin on the WordPress forums.

However, I would like to clarify that we are a new company, we are going through a transition.

The main thing we have done is offering about 90% of the plugin’s features for free. Also we have improved the coding.

It’s true that we have experienced some delays on the support on the last weeks. That’s something we are improving day by day.

Providing a highest level of support to everyone is very important to us.

Once again, we apologize about the issue you experienced with the plugin.

Hey guys,

This issue was fixed some weeks ago.

Could you please confirm by your side?

this topic was replied, the user requested and obtained a refund.

To the moderatos, I am not trying to offer support for paid version here, which i know is not allowed.

@openedge1,

Are you runing the last version of the plugin. These issues were fixed.

Please let us know.
Cheers

@westronman,

I am very sorry to learn about your issue, we are a new company and we are doing deep changes on the plugin. I am glad to learn that you have obtained a full refund. We are trying our best to make the pluign and support better
Cheers

@websista,

We have replied to this topic on another topic you have opened, we will update your ticket.

However, you can download the latest version directly from WP directory, one of the guys on the support will get back to you.

Have a great year.
Cheers

@websista,

Thank you for your ticket.

We are not allowed to offer support for paid version on this forum. However, I can say that the new version of UU Pro 3.0 can be downloaded directly from WordPress directory, all the updates will be done on WP, this is one of the big changes on the plugin’s architecture. I will contact the support team, they will be glad to help you to install the plugin, we are sorry for any delay over the holidays.

We wish you a great year 2021
Cheers

Hi guys,

Thank you for your topic.

Yes, this can be done only through the WP Users module, Booking Ultra Pro does not include the feature to delete user.

@spotwebdesign, thank you for your reply.

Have a great year 2021

@netwavemarketing,

Thank you for your feedback.

We know that the support was going through issues on the past months. However, the company was acquired a different firm and we’re improving both support and coding. The plugin has been benefited by important features that we know will help our users.

Please kindly update your post on our support ticketing system or just open a new ticke and we will take care of your issue ASAP.

This is the link to open a ticket https://usersultra.com/contact.php

Once again, thank you for your feedback, it helps us a lot to improve what’s was wrong

We look forward to hearing from you.

@farheens295

Thank you very much for your post.

The plugin uses the mailer options offered by WordPress, for example PHPMailer library, so.. I’d say yes, It would work the way you need it.

We look forward to hearing from you.
Cheers

@mordimpark,

Thank you for your post.

The new version is almost ready, it uses the new PHPMailer.

We hope to release it right today
Cheers

@diamondnails

First, I apologizes for the issues you had experienced with the Plugin. It’s really bad to know that you didn’t get a reply.

The plugin has been adquired by a new company and we’re doing our best in order to improve both, the plugin’s coding and the support.

We will be lanching a new version within few days, the new version will have a major update, this is because some jQuery functions were deprecated recently, also we have to adapt the coding for the new WP Version 5.6.

We’re working around the clock in order to upload a much better version of the plugin ASAP.

Once again, I am very sorry to learn about the issue you experienced.

Best Regards

Hi @samuel1989,

First, please acept our apologizes for the issues you had experienced with the Plugin.

The plugin has been adquired by a new company and we’re doing our best in order to improve both, the plugin’s coding and the support.

We will be lanching a new version within few days, the new version will have a major update, this is because some jQuery functions were deprecated recently, also we have to adapt the coding for the new WP Version 5.6.

We’re working around the clock in order to upload a much better version of the plugin ASAP.

Once again, I am very sorry to learn about the issues and bad experience on the past with the plugin.

Your review is highly appreciate, it helps us to know where exactly we have to improve.

Best Regards

First, please acept our apologizes for the issues you had experienced with the Plugin.

The plugin has been adquired by a new company and we’re doing our best in order to improve both, the plugin’s coding and the support.

We will be lanching a new version within few days, the new version will have a major update, this is because some jQuery functions were deprecated recently, also we have to adapt the coding for the new WP Version 5.6.

We’re working around the clock in order to upload a much better version of the plugin ASAP.

Once again, I am very sorry to learn about the issue you experienced.

Best Regards

First, please acept our apologizes for the issues you had experienced with the Plugin.

The plugin has been adquired by a new company and we’re doing our best in order to improve both, the plugin’s coding and the support.

We will be lanching a new version within few days, the new version will have a major update, this is because some jQuery functions were deprecated recently, also we have to adapt the coding for the new WP Version 5.6.

We’re working around the clock in order to upload a much better version of the plugin ASAP.

Once again, I am very sorry to learn about the issue you experienced.

Best Regards

@cedluck,

Thank you for your post. I am sorry about the late reply. The plugin has been adquired by a new company and we’re improving multiple aspects.

There are two explanations for your issue, the most common issue is that your appointment was approved already, which means that it can’t be approved again, that was implemented in order to avoid double email notifications.

Could you please change the status of the appointment and try the link out again?

Let me know
Cheers