usecaddy

Hi this has been resolved in the 2.0 release.

Hi @drkermit – If no coupon is in added and someone hits the apply button you should get an error that “no coupon exists”. If some other coupon is being applied then it’s either a conflicting plugin or something in your theme.

Hey @guilhermedporto,
Thanks for choosing Caddy as your sidecart!

We would need more information in order to help with this issue.
Can you please send the following details via support ticket? so we can help with this?
* Did you get any error messages?
* Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
* Which browser are you using?
* What’s the operating system used? (Mac, Windows, Linux, etc)
Would you mind recording a short video of this issue using?https://www.loom.com/?and sending it to us so we can investigate?
In order to troubleshoot further, please follow our troubleshooting guidelines:?https://usecaddy.com/docs/troubleshooting/troubleshooting-caddy
Thanks,
P.s: you can always rely on creating support tickets created at?https://usecaddy.com/contact-us

hey @rachelf0908
We looked at this issue and have not been able to reproduce or pinpoint it.

We’ll need access to your staging site to debug this further.
Can you please send this via support ticket?
Thanks!

Hey @gbordormor22,
Thanks for choosing Caddy as your side cart!

Yes, you can see how to add it here: https://usecaddy.com/docs/configurations/how-do-you-add-a-caddy-cart-widget-to-your-header-or-navigation-menu

We have lots of helpful docs at https://usecaddy.com/docs and we also have a Youtube channel.

Let us know how it goes.
Thanks,

Hey @rachelf0908,
We would need more information in order to help with this issue.

Can you please provide the following details here so we can help with this?via support ticket?
* Did you get any error messages?
* Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
* Which browser are you using?
* What’s the operating system used? (Mac, Windows, Linux, etc)

Would you mind recording a short video of this issue using?https://www.loom.com/?and sending it to us so we can investigate?
In order to troubleshoot further, please follow our troubleshooting guidelines:?https://usecaddy.com/docs/troubleshooting/troubleshooting-caddy
Thanks,

P.s: you can always rely on creating support tickets created at?https://usecaddy.com/contact-us

Hey @akiow17,
We would need more information in order to help with this issue.

Can you please provide the following details here so we can help with this?via support ticket?
* Did you get any error messages?
* Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
* Which browser are you using?
* What’s the operating system used? (Mac, Windows, Linux, etc)

Would you mind recording a short video of this issue using?https://www.loom.com/?and sending it to us so we can investigate?
In order to troubleshoot further, please follow our troubleshooting guidelines:?https://usecaddy.com/docs/troubleshooting/troubleshooting-caddy
Thanks,

P.s: you can always rely on creating support tickets created at?https://usecaddy.com/contact-us

Hey @webfantastic,
We have not been able to reproduce this while testing on iPhone.

We need more information in order to help with this issue.
Can you please provide the following details here so we can help with this?via support ticket?
* Did you get any error messages?
* Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
* Which browser are you using?
* What’s the operating system used? (Mac, Windows, Linux, etc)

Would you mind recording a short video of this issue using?https://www.loom.com/?and sending it to us so we can investigate?
In order to troubleshoot further, please follow our troubleshooting guidelines:?https://usecaddy.com/docs/troubleshooting/troubleshooting-caddy
Thanks,

P.s: you can always rely on creating support tickets created at?https://usecaddy.com/contact-us

• This reply was modified 2 years, 5 months ago by usecaddy.

Hola @jjavier99
We would need more information in order to help with this issue.
Can you please provide the following details here so we can help with this via support ticket?

* Did you get any error messages?
* Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
* Which browser are you using?
* What’s the operating system used? (Mac, Windows, Linux, etc)

Would you mind recording a short video of this issue using https://www.loom.com/ and sending it to us so we can investigate?

In order to troubleshoot further, please follow our troubleshooting guidelines: https://usecaddy.com/docs/troubleshooting/troubleshooting-caddy

Thanks,

P.s: you can always rely on creating support tickets created at https://usecaddy.com/contact-us

@missmikado can you please open a support ticket via https://usecaddy.com/contact-us to help you?
Thanks,

Hey there @jdossomfan
Yes, you can add this PHP code to the location where you want to display the free shipping bar (on the cart page):
"<?php do_action( 'caddy_free_shipping_title_text' ); ?>"

Please let us know if it’s working for you.
Thank you for using Caddy as our side Cart!

Hey @arjunsinh92
We would need more information in order to help with this issue.
Can you please provide the following details here so we can help with this via support ticket?

* Did you get any error messages?
* Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
* Which browser are you using?
* What’s the operating system used? (Mac, Windows, Linux, etc)

Would you mind recording a short video of this issue using https://www.loom.com/ and sending it to us so we can investigate?
Can you also make sure to clear your site cache?

Thanks,

P.s: you can always rely on creating support tickets created at https://usecaddy.com/contact-us?swcfpc=1

Hey @edpanferry,
You can configure the button for the single product page and or the shop page by selecting this on the settings.
Please check our documentation on this: https://usecaddy.com/docs/configurations/how-to-configure-the-save-for-later-feature

Hope this will help.
Thanks for choosing Caddy as your sidecart!

@yasbadri thanks for choosing Caddy as your sidecart!
We have not been able to reproduce the issue with the DIVI theme builder on our sites.

In order to keep going, can you please create a ticket via email to [email protected]? We need to ask you a few questions and help troubleshoot directly on your site.
Thanks,

Hello @tin_soldier,

Ok. So, this link won’t work on the checkout page because Caddy is not loading onto the Checkout page. Either you can use Caddy shortcode or widget in the menu as an alternative option.

Please let us know if we can assist you more with this.

Thank you!