usdy

Yes sure. The result is that as soon as WP External Links is deactivated, the customizer does load properly.

Jetpack v3.6.1 and WP External Links v1.80 (on owner’s homepage presented in v1.70 but in wordpress plugin store v1.80 is available). That all under the hood of WordPress v4.2.4 should be the most recent available.

Well that’s the point why in the beginning I thought Jetpack was the issuer. If I deactivate Jetpack plugin, the customizer works again.

1) WP blank installation -> Customize preview OK
2) Plugin “WP External Links” installed -> Customize preview OK
3) Plugin “Jetpack” installed and connected with wordpress -> Customize preview OK
4) Theme “evolve” installed -> Customize preview BROKEN

again from scratch with another sequence:

1) WP blank installation -> Customize preview OK
2) Plugin “WP External Links” installed -> Customize preview OK
3) Theme “evolve” installed -> Customize preview OK
4.1) Plugin “Jetpack” installed -> Customize preview OK
4.2) … and connected with wordpress -> Customize preview BROKEN

So the preview seems to break when using evolve as theme AND wp external links AND jetpack as plugins.

How is your setup behaving?

I see it happening with FF, Chrome and IE. Same behaviour in all browsers. Something must be different… I can try to create another setup and reproduce stepwise until it breaks.

evolve depends on redux. It tells you that after installing it if you have no redux installed: https://i.imgur.com/roQI2AN.png

Didn’t you notice that during your theme installation of evolve? Nevertheless, I’ve deactivated redux and still the template seems to work. When I go into customization with installed “Extra Sidebar Widgets” option, the preview doesn’t load.

I’ve also noticed that with the activated jetpack option, the widget setting in the selection pane of the customization doesn’t show the widgets entry.

“Extra Sidebar Widgets” turned off: https://i.imgur.com/ygBlVEY.png
“Extra Sidebar Widgets” turned on: https://i.imgur.com/OalDjG5.png

Here’s an overview of plugins installed: https://i.imgur.com/QrRxbbe.png
It’s actually a brand new installation with no custom CSS or any other modifications.

Would you like to have access to the backend?

Yes this is the right theme, but I’ve downloaded it from the homepage https://theme4press.com/evolve-multipurpose-wordpress-theme/

So the issue was that the preview under Appearance – Customize didn’t load the preview pane. There was the rotating circle but the preview didn’t appear.

So here’s the result: I’ve deactivated the Jetpack plugin and deleted it. Now the preview came up.

I’ve reinstalled Jetpack and the preview still worked.

When I then connected Jetpack with wordpress.com, the preview broke again (I guess the modules start to work from that time).

The preview works fine when I untick the “Extra Sidebar Widgets” option in Jetpack.

Let me know if you need further information.

So, together with Thomas, we could resolve the issue. Here’s how:

After updating the plugin version, I ended up in not receiving any search results anymore (dunno why it ever worked before). Thomas took a look and mentioned:

It simply times out when the API requests to Flickr or Pixabay are sent and neither gives an error nor a response.

I brought that to my host and they told me they are blocking all cURL requests except those URL’s they are being requested to open up. I asked to set my page free and enable ALL cURL links (I never know if a problem occours because of that and probably not even have such a strong support as Thomas), so now they moved me onto another server where cURL is not blocked at all.

And finally, things work perfect. All images are being dropped now onto my server, featured images work perfect.

Thanks to all, especially to the dev Thomas.

I fixed it in the meantime by adding some lines to the CSS:

.hentry {margin: 0 auto 88px;}

I’ve reverted it so you can see my mess.

Thomas, I’m pretty sure there’s some setting from my host messing things up. Hopefully we can get a little closer to the reason so I can send an appropriate request to him.

I’ve sent you the login credentials and URL. Feel free to hack around. This is a test page without any use. It’s only purpose of being is to check the plugin. If you mess things up, I can easily set up a new environment.

Thanks you two for your strong support. I really appreciate that.

Not having any problem with automatic updates, never had… Also the inject plugin came with the WP installation procedure (haven’t uploaded by myself).

Things got worse with the plugin version 1.02. After clicking the Search button, I saw the circle turning endlessly without getting search results. Even downdating to 1.01 didn’t help. Same circle turning… What the…

Meanwhile, I’ve received a phpinfo() of my host. Maybe we find something here: https://www.dextroid.at/info.php

Seems leehodson was right, there is suhosin in use. Settins seem also to appear in the page linked above.

Pixabay images gives me a headache with error messages even before selecting an image. Photodropper is interesting, because it gets stuck after selecting an image. In the error log, I find:

[Fri May 30 10:28:31 2014] [error] [client 81.189.27.193] File does not exist: /home/.sites/538/site901/web/wp-includes, referer: https://www.dextroid.at/inject/wp-admin/post-new.php

But what the hack is it doing in my root dir site901/web/wp-includes when it should process under /inject/wp-admin?? Wah… I have no idea…

Flickr – pick a pic gives me a clue. It also fails but asks, if allow_upload in php.ini is allowed… I’ll ask my host bout that.

According to that documentation, linking to a php.ini file via .htaccess is being accomplished by the line SetEnv PHPRC /path-to-dir-with-php.ini. So that was an easy job. I’ve created a folder called phpini and placed a php.ini file containing the code you’ve brought me above (do I need to set some rights?).

So far, nothing has changed. Page loads. At the same time, I’ve set max_execution_time to ‘High (+25%)’, which is the highest limit I can set via the backend. Still the forbidden message comes up.

I went back to PHP version 5.4, still no success…

leehodson, would it help if I provide you access to my server and the WP backend?