Muhammad Usama

Hi @webmandesign ,

I hope you’re doing well!

I’m happy to inform you that we’ve released an update for the Login Designer plugin today, which includes the fix you requested. You can easily update the plugin from your WordPress dashboard.

Once you’ve updated to the latest version, we would greatly appreciate your feedback to help us continue improving the plugin.

Thanks and regards,
WP Experts Support Team

Hi @swf2002 ,

Thank you for your patience and for working through the troubleshooting steps. We’re glad to hear you’ve identified the possible cause of the issue, and we truly appreciate your detailed investigation.

As you mentioned, disabling all plugins and enabling them one by one helped resolve the problem. It seems the issue is related LiteSpeed Cache plugin. As noted earlier, the plugin works perfectly in our staging environment.

We are marking this thread as resolved. If you encounter any further issues, please don’t hesitate to open a new thread.

Best regards,
WP Experts Support Team

Hi @swf2002 ,

I hope you’re doing well.

Could you kindly change your image and test it again? If the issue you’re encountering is image-related, this may resolve it. We have thoroughly tested the situation in our staging environment, and everything appears to be functioning as expected.

Thank you for your cooperation.

Best regards,
WP Experts Support Team

Hi @robinatg ,

I hope you are doing well.

Due to a lack of activity, we assume that your issue has been resolved. We are going to mark this thread as resolved. If you need further assistance, feel free to open a new ticket.

Have a great day!

Hi @ivobirrer ,

I hope you are doing well,

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts

Hi @pier2001 ,

I hope you are doing well,

Thank you for sharing your form details. Your setup seems solid, with the quiz question, reCAPTCHA, and honeypot field, all of which are effective anti-spam measures.

However, I recommend increasing the time delay between form load and submission. A 6-second delay may still be too short to deter more advanced spam bots. Increasing the delay to 10-15 seconds should help reduce spam submissions.

Please try this adjustment and let us know if it improves the situation. We’re always here to help!

Best regards,
WP Experts Support Team

Hi @swf2002 ,

I hope you are doing well.

Thank you for bringing this issue to our attention. We have forwarded it to our technical team for investigation. They are currently looking into the problem, and I will update you accordingly.

We truly appreciate your patience during this time.

Thanks & Regards,
WP Experts Support Team

Hi @webmandesign ,

I hope you are doing well,

Thank you for contacting WP Experts Support Team. We have fixed this issue in our updated Plugin. Please download the updated plugin from the link below and reinstall it on your website after deleting the previous version:

Download Now

After installing the updated plugin, we would greatly appreciate your feedback. Your input will help us finalize the beta version and release the fixes to all users as soon as possible.

If you encounter any further issues or have any questions, please don’t hesitate to reach out. We’re here to help.

Best regards,
WP Experts Support Team

Hi @palladio ,

I hope you are doing well,

Thanks for the clarification. We are marking this ticket as resolved. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts

Hi @netschmiede24 ,

Thanks for the confirmation. We are now going to close this thread as resolved. If you have any other queries, feel free open a new ticket. We are always here to help you.

Thanks & Regards,
WP Experts Support Team

Hi @netschmiede24 ,

I hope you are doing well,

Thank you for notifying us about the logo issue. We have identified that the problem you are experiencing is related to the recent structural changes in WordPress version 6.7. Our team has resolved this issue in a beta version of the plugin.

You can download the updated beta version from the link below.

Download (Beta Version)

Once you’ve installed the beta version, please check if the logo issue is resolved and let us know your feedback. Your input will help us ensure the fix works smoothly for all users. If everything works as expected, we’ll release the fix to all users in the next update.

Thank you again for your patience, and we look forward to hearing your feedback!

Best regards,
WP Experts Support Team

Hi @netschmiede24 ,

I hope you’re doing well.

Thank you for reaching out to the WP Experts Support Team. The logo issue you’re encountering is due to recent structural changes in WordPress version 6.7. Our team is actively working on a fix, and we will release an update within the next 1-2 days.

I appreciate your cooperation.

Best regards,
WP Experts Support Team

• This reply was modified 3 months, 2 weeks ago by Muhammad Usama.

Hi @karlmevans ,

I hope you are doing well.

I really appreciate your debugging efforts. It seems like a cache issue, and you’ve resolved it effectively. I also wanted to share an important update regarding the recent plugin update.

New Functionality Added:
We’ve added enhanced functionality to help prevent caching issues that may have caused the problem you’re experiencing. If the issue persists, please try the following:

• Enable “Use Default Settings“: This should resolve the issue you mentioned by resetting to the default configuration.
• Use “Use Transient” Option: we recommend using the “Use Transient” function if you are experiencing the cache issue.

If anyone continues to experience difficulties, Don’t hesitate to reach out by opening a new support thread. We’re here to help!

Thank you again for your cooperation and understanding.

Best regards,
WP Experts Support Team

Hi @karlmevans ,

I hope you are doing well.

Thank you for reaching out to the WP Experts Support Team. We attempted to replicate the issue on our staging site, but everything appears to be functioning correctly in our environment.

Could you kindly share a screencast video of the entire scenario while replicating the issue? This will help us to investigate the problem and provide you further.

Note: If you are a Pro version user, please create a ticket on the official Password Protected website.

We look forward to your response.

Thanks & Regards,
WP Experts Support Team

Hi @verloop ,

I hope you are doing well.

I just wanted to clarify that the error you mentioned is not related to our plugin. If it were related to us, “honeypot” would appear instead of “password.”

Screenshot Link

Thanks & Regards,
WP Experts Support Team