Muhammad Usama

Hi,

I hope you are doing well,

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Hi @pier2001 ,

I hope you are doing well,

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Hi @mistercode ,

I hope you are doing well,

Thank you for reaching out to the WP Experts Support Team. I’m happy to assist you today. Some bots are designed to submit forms very quickly, so I recommend increasing the time check to 15 or 20 seconds. This should help reduce spam submissions while still giving real users enough time to complete the form.

If you need any help adjusting the settings or have further questions, please don’t hesitate to reach out!

Thanks & Regards,
WP Experts Support Team

Hi @theonlyoneandbest ,

I hope you are doing well.

Unfortunately, the Open Graph and Twitter Card Tags plugin cannot add text overlays to images. The plugin simply takes the image you’ve uploaded and displays them using the meta tags. It doesn’t have functionality for modifying the image itself, such as adding text overlays.

If you need text overlays on images for social sharing, you would need to modify the images manually before uploading them or use a separate tool to edit the images.

Let me know if you have any other questions or need further assistance!

Thanks & Regards,
WP Experts Support Team

Hi @debs2830 ,

I hope you’re doing well.

Thank you for reaching out to the WP Experts Support Team. I’d like to inform you that we do not provide support for the WP EasyPay (Premium) plugin here, as it is not allowed. For assistance with the premium plugin, please open a support ticket on the WP EasyPay Official Website, and our dedicated support team will assist you there.

Regarding your query, it seems the Pro version of the plugin is not activated, which may be causing the issues you’re experiencing.

Thank you for your understanding, and please feel free to reach out if you have any further questions.

Best regards,
WP Experts Support Team

Hi @brazmus ,

I hope you’re doing well.

We’ve thoroughly tested the issue in our staging environment, and everything appears to be functioning as expected. This indicates that the issue may be specific to your site. To resolve this, we kindly recommend opening a ticket on the Password Protected official website. Our Technical Support Team will review your case and assist you further.

Thank you for your understanding.

Best regards,
WP Experts Support Team

Hi @brazmus ,

I hope you’re doing well.

Thank you for your patience. Could you kindly confirm whether you’re using Custom CSS to customize the Password-Protected Screen? If so, could you please remove it, check the screen again, and let us know the outcome?

We look forward to hearing from you and are happy to assist further.

Thanks & regards,
WP Experts Support Team

Hi @brazmus ,

Apologies for the confusion earlier. Please use the following link to access the video:

https://www.awesomescreenshot.com/video/34486236?key=f257016383086b67f9dcba580685ea34

Thanks

Hi @brazmus ,

I hope you are doing well.

I have reviewed your video and it seems that there was a misunderstanding in the steps you followed. Specifically, the changes were made on the WP Admin screen, but the edits should have been made on the Password Protected Login Page instead. The login designer works for both the WP Admin screen and the Password Protected Login screen, so it’s important to ensure that the correct page is being edited.

Please refer to this screenshot, which will help you understand how to achieve the design for your Password Protected Page:

Screenshot Link

Additionally, I’ve attached a video demonstrating the correct process here:

Video Demonstration

If you continue to experience any issues while designing the Password Protected Page, I kindly recommend opening a ticket on the official Password Protected website so we can connect you directly with our technical team for further assistance.

Thanks and regards,
WP Experts Support Team

Hi @brazmus ,

I hope you’re doing well.

Thank you for reaching out to the WP Experts Support Team. I have attached a video demonstrating how I successfully designed the Password Protected login page using the Login Designer plugin. You can view the video here:

View the Video

Kindly follow the steps shown in the video and recreate the scenario on your end. If possible, please record a video of your process and share it with us. This will help us better understand the issue and provide you with the most accurate assistance.

We look forward to your response.

Thanks & regards,
WP Experts Support Team

Hi @maxgriffintulsa ,

I hope you are doing well,

Thanks for reaching out WP Experts Support Team. Could you please clarify how you’ve determined that this issue is related to our plugin? Based on what you’ve described, it seems the problem might not be related to our Open Graph or Twitter Cards functionality.

Could you also share the exact steps you followed when encountering the issue? This will help us replicate the situation on our end and identify the cause more effectively.

Looking forward to your response!

Best regards,
WP Experts Support Team

Hi @robert2081 ,

I hope you are doing well.

We have attempted to replicate the issue in our environment, but everything seems to be working fine as expected. I have attached the screenshot links below for your reference:

• Screenshot 1
• Screenshot 2

Dear Admin,

We have received a new booking submission through the website. Below are the details:

Booking Information:

Name:  [first_name] 
Email:  [user_email]

Payment Information:
Booking Fee Paid:  [total_amount] 
Payment Method: Credit Card

If you are still experiencing the issue, kindly open a ticket on WP EasyPay official website. Our Technical Team will assist you directly.

We look forward to hearing from you soon.

Thanks & Regards,
WP Experts Support Team

Hi @webmandesign ,

I hope you are doing well,

Thanks for your feedback. We are marking this ticket as resolved. If you encounter any further issues, please feel free to open a new ticket.

Have a great day!

Thanks & regards,
Support Team – WP Experts

Hi @robert2081 ,

I hope you’re doing well.

Thank you for reaching out to the WP Experts Support Team. We will attempt to replicate the issue on our staging environment and will update you accordingly.

Thanks & Regards,
WP Experts Support Team

Hi @oldrup ,

I hope you are doing well.

Thank you for reaching out and sharing your feedback. We genuinely value user insights, as they help us continually improve and evolve.

Could you please clarify which features in the plugin description led you to believe that all the mentioned features are included in the free version? This will help us resolve any confusion and improve our future communication.

Here are the features available in the free version of the Password Protected plugin:

• WordPress sitewide protection
• Whitelist IP addresses
• Passwordless admin access
• Google reCAPTCHA integration

We will review the plugin description to ensure greater clarity and transparency moving forward.

Thanks again for your valuable feedback. We are looking forwarded to your response.

Best regards,
WP Experts Support Team