Muhammad Usama

Hi @resqtek ,

I hope you are doing well.

Thank you for reaching out to the WP Experts Support Team. I just wanted to inform you that we have already responded to you on the internal Jira board under initial ticket WPEPSUP-1701.

Kindly keep all communication within that initial ticket to avoid any miscommunication and ensure a smoother process for you.

Hope you understand.

Best regards,
WP Experts Support Team

Hi @capiedge ,

Thank you for the confirmation. We were unable to replicate the issue on our end.

If you’d like to debug this issue further, please open a support ticket on our WP Experts Official Website. This will allow us to connect you with our technical team for a more in-depth investigation and assistance.

We are now marking this thread as resolved. If you have any other questions or concerns, please feel free to open a new thread.

Best regards,
WP Experts Support Team

Hi @capiedge ,

I hope you’re doing well.

We’re following up on our previous communication, as we haven’t received a response from you. We wanted to check if you’re still experiencing the issue or if everything is working smoothly on your end.

Please feel free to reach out if you have any questions or need further assistance. We’re happy to help!

Warm regards,
WP Experts Support Team

Hi,

I hope you’re doing well!

I wanted to follow up on the updated plugin we provided. Have you had a chance to install it? Your feedback would be greatly appreciated.

Hope to hear from you soon.

Best regards,
WP Experts Support Team

Hi @capiedge ,

I hope you’re doing well.

Thank you for reaching out to the WP Experts Support Team. I’m happy to assist you today.

I have tried to replicate the issue, but everything seems to be working fine on our end. To help us troubleshoot further, could you please confirm the following details?

• Active plugins – Try deactivating other plugins to check for conflicts and share the list with us.
• Current theme – Let us know which theme you’re using.
• Post type – Specify where you’re encountering the issue.

Once we have this information, we can investigate further and assist you accordingly.

Looking forward to your response.

Best regards,
WP Experts Support Team

Hi @terryapodaca ,

I hope you’re doing well.

I’m pleased to inform you that we have added the requested functionality in our beta version of the plugin. You can download the beta version using the link below:

Download Now

After downloading and testing the plugin, please share your feedback with us. Once we receive your confirmation, we will proceed with the official release for all users.

Looking forward to your response.

Best regards,
WP Experts Support Team

Hi @terryapodaca ,

I hope you are doing well.

Thank you for reaching out to the WP Experts Support Team. I have forwarded your query to our Technical Team to check the possibilities. I will update you as soon as I receive their response.

Thanks & Regards,
WP Experts Support Team

Hi @marbaque ,

I hope you are doing well,

Could you please share the screencast video while replicating the issue? This will help us to understand the issue and provide you with further assistance.

We are looking forward to your response.

Thanks & Regards,
WP Experts Support Team

Hi,

I hope you are doing well,

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Hi @marbaque ,

I hope you are doing well,

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts

Hi,

We hope this message finds you well.

We are reaching out to follow up on our previous communication, as we haven’t received a response from you. We hope everything is going smoothly on your end.

Best regards,
Support Team – WP Experts

Hi @merkucio ,

I hope you are doing well,

I have attached the screenshot below, which shows our plugin configuration, including the og:image tag. As you can see, the og:image is available and correctly set up.

https://ibb.co/twYC98z5

However, I wanted to clarify that our plugin does not have functionality for Google indexing. Google uses its own algorithms to select and display images, so the image shown in search results might not always match the og:image you set.

If you need any further assistance, feel free to reach out.

Best regards,
WP Experts Support Team

Hi @marbaque ,

I hope this message finds you well.

We’re following up regarding our last message, as we haven’t heard back from you yet. If you have any questions or concerns, please don’t hesitate to reach out. we’re here to assist you.

Looking forward to your response.

Best regards,
Support Team – WP Experts

Hi @matthewbolkin ,

Thank you for trying out our plugin and sharing your feedback. We’re sorry to hear that it didn’t meet your expectations.

I’d like to clarify that the Password Protected plugin does offer several useful features for free, including:

? Full site protection with a single master password
? Passwordless admin access for convenience
? Google reCAPTCHA integration for enhanced security
? IP address whitelisting to control access

The Pro version extends these capabilities by allowing password protection for individual pages, categories, and more advanced features.

If you believe our plugin description was unclear or suggested functionality that was not available in our free version, we’d love to hear your feedback. Your insights help us improve!

Let us know if there’s anything we can assist you with.

Best regards,
WP Experts Support Team

Hi @marbaque ,

I hope you are doing well,

Thanks for reaching out to the WP Experts Support Team! I’m happy to assist you today.

Could you please confirm if there is any caching plugin active on your site? If so, try clearing the cache and temporarily deactivating the caching plugin, then test the password protection again.

Let me know if the issue persists, and I’ll be happy to investigate further.

Best regards,
WP Experts Support Team